Apple replies about Safari Crashes

pranavss11

macrumors 6502
Original poster
Dec 29, 2007
360
0
San Jose
I got pissed about all the crashes I have been experiencing on Safari and sent an email off to sjobs yesterday. Got an extremely fast reply. If anyone is having trouble, then please post your answers to these questions below and I will convey them to him when I email him back (After I get back from college).


Hi,

We received your report about Safari crashing. Could you help us by providing more details? Are you running the 2.2 developer seed or 2.1? What sites do you visit that cause Safari to crash?

What else do you have running? Push email? Music in the background? Exchange? Do you see the same crashes if you use Safari immediately after booting?

Is your phone jailbroken?

We appreciate your concern and any additional details you can provide.

Thanks,
- Richard Williamson
iPhone Engineering
 

arkitect

macrumors 603
Sep 5, 2005
5,951
5,731
Bath, United Kingdom
Don't let them try and fob you off with the
"Oh, it must be jailbroken" guff… :mad:

My 1st Gen iPhone (2.1 Software) crashes at least 3 times during a Safari session…

No rhyme or reason to it.

*Crash*
Blank/black screen and then restart Safari…

Extremely annoying — especially when you're in the middle of typing a reply on MacRumors. :p

My only gripe with a great product.
 

pranavss11

macrumors 6502
Original poster
Dec 29, 2007
360
0
San Jose
I'm sure you're frustrated with Safari but emailing Jobs about your crashes is lame. Use the appropriate channels for tech support.

http://www.apple.com/support/iphone/

Or call your nearest Apple Store and arrange to have it looked at.
Been there done that. Also, I have iPhone and then iPhone 3G and safari still crashes anyway. And yes, neither of them have been jailbroken.
 

OllyW

Moderator
Staff member
Oct 11, 2005
17,093
6,470
The Black Country, England
Don't let them try and fob you off with the
"Oh, it must be jailbroken" guff… :mad:

My 1st Gen iPhone (2.1 Software) crashes at least 3 times during a Safari session…

No rhyme or reason to it.

*Crash*
Blank/black screen and then restart Safari…

Extremely annoying. My only gripe with a great product.
My 3G iPhone (not jailbroken) running 2.1 is exactly the same. It's favourite place for crashing seems to be in the forums on MacRumors. :eek:
 

fishmoose

macrumors 68000
Jul 1, 2008
1,726
109
Sweden
I could take it if Safari only crashed to the springbord but for me it sometimes freezes my whole phone making me do a soft reset which usually takes a chunk of the battery with it! And we all know the battery life isn't great to begin with.
 

Catfish_Man

macrumors 68030
Sep 13, 2001
2,579
1
Portland, OR
Man, remind me to never ask for bug reports from you guys.

"Apple: hey guys, can you give us any details you have on when this occurs so we can fix it?
MacRumors forums: Man, Apple sucks"
 

stateofmind

macrumors regular
Nov 29, 2007
208
0
SJobs - Is your iPhone Jailbroken?

Me - Yes

SJobs - Please remain where you are, we are currently sending assassins your way.
 

pranavss11

macrumors 6502
Original poster
Dec 29, 2007
360
0
San Jose
If it happened to BOTH, thats weird. I bet it could be a router issue. Does it happen when you connect to your home router? Let me know :)
I do not know how it could be a router problem seeing that it happens on 3g and edge too. It usually happens while reading something (macrumors, email attachments etc) I already let him know. Will post if he responds.
 

The Phazer

macrumors 68030
Oct 31, 2007
2,823
405
London, UK
Don't let them try and fob you off with the
"Oh, it must be jailbroken" guff… :mad:

My 1st Gen iPhone (2.1 Software) crashes at least 3 times during a Safari session…

No rhyme or reason to it.

*Crash*
Blank/black screen and then restart Safari…

Extremely annoying — especially when you're in the middle of typing a reply on MacRumors. :p

My only gripe with a great product.
Same here. 2.1, never jailbroken, running on O2.

I do have push email running in the background, but there doesn't seem to be cause here. Not running any music makes no difference.

Notably, this is overwhelmingly more likely to happen when on GRPS/Edge, rather than Wifi.

Phazer
 

Dr. Cabrera

macrumors 65816
Aug 25, 2008
1,119
0
Los Angeles
when you have a problem with your credit card, you don't email the president of the company or do you call the local branch ....


[This is the] reason why sjobs@apple.com is probably not Steve's real e-mail anymore.
 

mkrishnan

Moderator emeritus
Jan 9, 2004
29,776
12
Grand Rapids, MI, USA
My 3G iPhone (not jailbroken) running 2.1 is exactly the same. It's favourite place for crashing seems to be in the forums on MacRumors. :eek:
Actually, I'll also ditto that forum pages (here and also on yuku.com) seem to be particularly problematic. Maybe it's javascript related?

With respect to the specific questions...

Are you running the 2.2 developer seed or 2.1? 2.1 normal release

What sites do you visit that cause Safari to crash? See above. They don't happen consistently on any certain pages within the sites, though, or during certain specific actions, and they do happen at non-forum sites.

What else do you have running? Push email? Music in the background? Exchange? Do you see the same crashes if you use Safari immediately after booting?
Push e-mail: no.
Music: yes, generally, but same behavior without music also (also music stutters during web surfing more often (although only occasionally) with 2.1 than with any previous version.
Exchange: yes (one e-mail address only, not calendars or anything else, with other e-mail addresses on POP or IMAP).
After booting: I don't see a strong relationship between uptime and the crashes -- they don't happen consistently for any site, and they do happen whether it's freshly booted or been up for a week or more.

Is your phone jailbroken? No.

To the OP, you might consider directing the engineer to this thread.
 

infosprt

macrumors regular
Jun 29, 2007
237
0
Temecula, CA
Mine crashes all the time when I visit a site that makes heavy use of Javascript. A couple of sites are finance.yahoo.com and wsj.com .

I have the older iPhone and running release 2.1 .

It gets so frustrating that at times I shut Javascript off in the browser to keep the browser up. Unfortunately I forget that its off sometimes and wonder why a particular site doesn't work the way it used to.
 

pranavss11

macrumors 6502
Original poster
Dec 29, 2007
360
0
San Jose
Actually, I'll also ditto that forum pages (here and also on yuku.com) seem to be particularly problematic. Maybe it's javascript related?

With respect to the specific questions...

Are you running the 2.2 developer seed or 2.1? 2.1 normal release

What sites do you visit that cause Safari to crash? See above. They don't happen consistently on any certain pages within the sites, though, or during certain specific actions, and they do happen at non-forum sites.

What else do you have running? Push email? Music in the background? Exchange? Do you see the same crashes if you use Safari immediately after booting?
Push e-mail: no.
Music: yes, generally, but same behavior without music also (also music stutters during web surfing more often (although only occasionally) with 2.1 than with any previous version.
Exchange: yes (one e-mail address only, not calendars or anything else, with other e-mail addresses on POP or IMAP).
After booting: I don't see a strong relationship between uptime and the crashes -- they don't happen consistently for any site, and they do happen whether it's freshly booted or been up for a week or more.

Is your phone jailbroken? No.

To the OP, you might consider directing the engineer to this thread.
I did give him the link to this thread:):apple:
 

The Phazer

macrumors 68030
Oct 31, 2007
2,823
405
London, UK
when you have a problem with your credit card, you don't email the president of the company or do you call the local branch ....


[This is the] reason why sjobs@apple.com is probably not Steve's real e-mail anymore.
If you have a clue you contact the CEO straight away. He'll never read it and it'll go to the complaints department all the same, but it goes with a big "urgent" sticker that none of the other complaints do.

Phazer
 
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