I miss the early Apple focused User Groups held before there were Apple Stores. I suppose the Internet has killed that kind of gregarious environment.
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Apple Retail Employees Vent Frustrations About Stores Becoming Less 'Shopper-Friendly' in Recent Years
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I miss the early Apple focused User Groups held before there were Apple Stores. I suppose the Internet has killed that kind of gregarious environment.
I agree, it’s one of the dumbest ideas ever. It’s a store, not a food court. I want to go in, get my computer or phone fixed, or buy a new one, and walk out. I don’t wanna be waiting around all day watching demo videos and ads and whatever else they’re talking about. If I want to see tutorials on how to use different apps on my computer, I’ll just look it up on YouTube. I don’t need a store session or whatever.
Recently hosted an exchange student, one of a whole crew from a French university. They had planned group activities and tours, one of which was something like: John Hancock, the Bean, Apple Store, Art Institute, etc.
¯\_(ツ)_/¯
It's a f***ing tourist site.
I wouldn't go to that one for anything. Hell, I haven't been to the Lincoln Park store in at least 3 years, and it was already a retail "Burning Man" then; Oakbrook less so, but equally challenging to navigate. Too bad. They used to be worth the trip.
Resurrect Jobs!
I just imagine him saying how his stores are disgusting AF and firing Cook and Angela on spot.
IT'S NOT GOOD ENOUGH! YOU HAVE 24 HOURS TO FIX IT.
Gosh, I miss Steve.
I just imagine him saying how his stores are disgusting AF and firing Cook and Angela on spot.
IT'S NOT GOOD ENOUGH! YOU HAVE 24 HOURS TO FIX IT.
Gosh, I miss Steve.
He must be referring to the fact that they have workshops there… Still its pretty lame of him to say that. Out of touch.
That is exactly what you’ve been able to do (scan your item using the Apple Store app) for about 4 years now, as long as your item is under $200. It’s never taken me more than 5 minutes to purchase any small item or accessories with this self-checking out option, even when the store is crazy busy as they usually are. The only downside of this option is that you can only scan one item at a time...
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Other than the store is always packed, each visit to the Tucson Az Apple Store is a positive experience.
I get my problem resolved quickly, if that is why I am there or I can buy my gizmo fast & easy.
Little room for improvement...
I get my problem resolved quickly, if that is why I am there or I can buy my gizmo fast & easy.
Little room for improvement...
You walk in to the Apple Store ready to drop a couple of grand and you know exactly what you want. The website tells you the store has the items in stock. Someone stops you at the door and ask can they help, you tell them and they put your name on a list. They send you to a table to take a seat on one of their hard ass stools. Then you wait and wait while watching employees walk around aimlessly. Your bad back and hemorrhoids are not enjoying this experience at all on the harass wooden stool but you don't move afraid employees will lose you in the crowd. After 30 minutes someone ask if you are Mr.******. "Why yes I am and by the way my ass and hemorrhoids are killing me" on this harass stool. Ok sir I'll have someone here to help in just a minute. Fifteen minutes later you have to pee so you go take care of business. As you walk out of the restroom you spot someone has taken your harass stool. You then realize the items you wanted to purchase can wait for another day or week or month, well maybe next year.
What she did to the stores was appalling. I'm very glad she's moved on. The stores are crowded and confusing. Why would anyone think turning an electronics store into a "social gathering" place is a good idea? Why do people continually try to shoehorn their latest great idea onto something that clearly doesn't fit? All that speaks to is her ego and nothing else.
Apple Coffee, coming soon
I‘ve been expecting (and demanding) that since the first store opened...
This also. They need some kind of dress code for the place. I don't mind people being creative and expressive, but really, it's still a job and there should be at least a moderate level of professionalism in their appearance. It does not inspire confidence when the employee has a pink mohawk a foot high on top of his head wearing 25 beaded bracelets on both arms.
Ugh I had to wait 45 Minutes at Apple Southland (which needs to relocated) just to ask questions about the latest iMac. Lucky for me I have patience. I must admit the one at Chadstone is not too bad but again I had to wait ages just to purchase an Apple TV.
Off topic: It's nice to see Apple Store at Iconsiam, Bangkok from your hometown, as featured photo.
Is that an issue? I mean, I see more and more people around me with tattoos all over their body and I feel that it’s not as stigmatised as before.
Were I not a teacher, I might probably have gotten one or two myself.
It took me 40 minutes to pick up an Apple Watch I ordered last year. Nobody could find my order.
They had me sit next to a person who was with a Genius for... a broken Apple Watch!
They had me sit next to a person who was with a Genius for... a broken Apple Watch!
my last purchase at apple store was last summer the new MBP. the staff keeps asking me to buy the apple care and told me it shall be purchased within 14 days with mac....lol. he must think that i am a new guy for apple product.
Very strange, maybe some stores do not confirm purchase on exit. It's similar to when exiting Costco or Sam's Club, etc where someone checks your receipt. Or maybe I am being discriminated against
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No doubt about it that some people may develop a BO problem over the course of their shift, in those cases management usually approaches them and advises them to correct the issue for future shifts. Some people are not aware that they have a BO problem. Why ignore it, I would not mind someone informing me that, my BO is on the strong side, I will get the hint and try to correct it. If I am left in the dark, I will not know any better and continue my merry way. In a similar fashion I could have ignored your comment, however preferred to shed some light on other aspects of the issue.
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I‘ve been expecting (and demanding) that since the first store opened...
Once
TV+ goes live, you can sit at the community Apple Centre *cough*Store*cough* and enjoy the just announced Apple Coffee brew. 
Yep, very frustrating when they have employees that do nothing but put me on a wait list for another employee who takes my order and then I still have to wait for a third employee to bring an Apple TV out of the back.
I miss the stools at the display computers - grab a coffee head over to Apple pull up the chair do up some emails check out some websites....
When the new Macbook Air came out, I went to the Apple Store located in Southpoint shopping mall in NC. I told one staff I would like to buy one, she pointed me to another one while she is not serving any customer. Then I asked a guy, he told me very unpolitely that I have to wait for 2 hours to be served. This is unacceptable, I am not buying a newly launched iphone and the store was not busy at all. Then I went to a Bestbuy nearby, two staff helped me to answer my questions and get laptop to me, without waiting for a single minute.
This is not the Apple store I used to remember.
This is not the Apple store I used to remember.
Rather than play the blame game. It’s more important that Apple rethink their current retail strategy. Customers want and deserve well trained employees that are only to happy to work for Apple and not anything less
Employee moral translates into good or mediocre customer service
I don't buy it (pun intended). All other computer and electronic products over here are very competitively priced -- very similar prices to in the US. Definitely no way near 33% more expensive!