Apple Retail Store will not accept Apple Watch returns

Discussion in 'Apple Watch' started by urbancity, Apr 25, 2015.

  1. urbancity macrumors member

    Joined:
    Mar 18, 2009
    #1
    I was just at an Apple retail store to return my 38mm (too small) and was instructed that because the Watch is sold online exclusively I have to log in to my account to create a UPS return label and mail the Watch back. The store would not accept the Watch and refund the money on location.

    Just a FYI
     
  2. pmau macrumors 65816

    Joined:
    Nov 9, 2010
    #2
    I think that's fair. They have to associate it with your order and you have no Apple Store Invoice.
     
  3. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #3
    Did they bring up the possibility of swapping out the band?
     
  4. Nufc_joe macrumors member

    Joined:
    Mar 25, 2011
    Location:
    UK
    #4
    I just phoned apple and they told me to take to store... strange.
     
  5. NEvolution macrumors regular

    Joined:
    May 2, 2010
    Location:
    Hong Kong
    #5
    Not sure which market you're located in but I can confirm that in-store return and exchange is possible in Hong Kong.
    It's basically the store doing the online return/exchange process for you. They acquire a RMA number from online store to which Apple Online Store processes it and returns the money to your method of payment.
     
  6. secondtonone macrumors newbie

    Joined:
    Mar 6, 2009
    #6
    They may help you with the process of returning the watch to the online store.
     
  7. rockyroad55 macrumors 601

    rockyroad55

    Joined:
    Jul 14, 2010
    Location:
    Phila, PA
    #7
    Online orders could always be returned to a physical location per their return policy. Wondering why this is the case. Maybe to discourage people from going with the return and just doing a band swap to not lose money.
     

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