Apple Return Policy - 14 Day Leniency?

Discussion in 'Buying Tips and Advice' started by jprovost, Nov 25, 2007.

  1. jprovost macrumors newbie

    Joined:
    Sep 29, 2007
    Location:
    Toronto
    #1
    Anyone have experience where the Apple Store would return a product well beyond the 14-day window when a customer is very dissatisfied with the product and wishes to upgrade?

    Backstory:

    I bought an Airport Express on October 14, to replace a Belkin mostly for Nintendo DS compatibility but also naturally for under-desk sexiness, and was initially impressed. Beautiful design, easy to set up, effective interface, and AirTunes was a great added feature. 14 days came and went and I was pretty happy with the purchase.

    In the month since though, I've had frequent interference problems that I never had with my previous wireless router. I work at home and the router works flawlessly all day, but come 4-5pm, the cutouts begin and continue sporadically all night until about 10-11. I'd wager it's caused by a cordless phone in the 2.4Ghz band in an adjacent apartment... but it could be the 35+ wifi networks within range of me. Anyways, this has left me extremely dissatisfied with the product - especially since I can't plug into the Express when the cutouts start, it lacking any LAN plugs.

    I've done some reading and it sounds like I can save myself these maddening cutouts by getting an Airport Extreme as it operates in the near-vacant 5Ghz band.

    None of this is really Apple's fault, but if I can't exchange the Express for an Extreme (+$80), the Express is getting shelved and I'll have to go back to the Belkin...
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Well, over a month of use I'd say no. I thought this would have been that you just missed your window. Your very best bet is to not shelve the item but to sell it. The item new is $99, with an educational discount (at least through my university) it is $89. I would wager that you could easily ask for $70 shipped for the item, not really too huge of a cost savings to the student because for $19 more they could get new in the event there is an issue with the airport express, but still a savings nonetheless. I would not sell for less than $60 shipped though. That is one idea.

    The other idea is to trade for the item you want plus cash. + $80 for the extreme you have to pony up some cash. Why would anyone want to downgrade? My guess would be in a dorm-like situation it may be handier or something like that. Don't just toss the item aside though because it is a saleable item.

    As for your issue with interference, I do believe you nailed the cause and it sounds like you are in a very city like setting if you have that may wifi networks around you.
     
  3. jprovost thread starter macrumors newbie

    Joined:
    Sep 29, 2007
    Location:
    Toronto
    #3
    Selling it makes sense, and a trade sounds ideal. I'll probably try to unload it locally to save the cost of shipping. Craigslist, ahoy!
     

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