Apple Return Policy Now 14 Days?

[9th Wonder]

Spoke with an Apple specialist today, and apparently he said the Apple return policy are now 14 days for the tweaked T-mobile iPhone 5.

Can anyone else confirm this?

 

[Paintball613]

All iPhone returns are 30 days regardless of carrier or unlocked, and everything else is 14 days.

 

[siurpeeman]

Spoke with an Apple specialist today, and apparently he said the Apple return policy are now 14 days for the tweaked T-mobile iPhone 5.

Can anyone else confirm this?

one apple store employee told me the same thing. he even asked another employee in front of me and told me it was also 14 days. the receipt, however, said it was 30.

 

[tardman91]

one apple store employee told me the same thing. he even asked another employee in front of me and told me it was also 14 days. the receipt, however, said it was 30.

I'd go by what the receipt says. They can't really argue with that.

 

[apunkrockmonk]

I purchased my T-Mobile iP5 on the 4/12 launch day. My receipt shows 4/26 (14 days) for my return date.

 

[siurpeeman]

I purchased my T-Mobile iP5 on the 4/12 launch day. My receipt shows 4/26 (14 days) for my return date.

did you buy it at a t-mobile store?



here's apple's return/refund policy

You have 14 calendar days to return an item from the date you received it. For an Apple iPhone, you have 30 calendar days.

 

[macalec]

Spoke with an Apple specialist today, and apparently he said the Apple return policy are now 14 days for the tweaked T-mobile iPhone 5.

Can anyone else confirm this?

The return policy per apple is 30 days. All other devices are 14 days.


If you purchase from T-Mobile the return policy could be different because they dont have to go by apples policy for that.

 

[apunkrockmonk]

I did purchase it from Apple.

Upon closer inspection, further down the receipt it does say I have 30 days to return the phone without a restocking fee as long as it is not damaged.

I'm guessing the return date would've only applied had I also purchased service?

 

[siurpeeman]

I did purchase it from Apple.

Upon closer inspection, further down the receipt it does say I have 30 days to return the phone without a restocking fee as long as it is not damaged.

I'm guessing the return date would've only applied had I also purchased service?

unusual. maybe apple's planning to change their return policy on iphones.

 

[MHaynes772]

The return date on phones are not determined by Apple, but rather the carrier. This is only on phones, all other Apple products are 14 days.

 

[siurpeeman]

The return date on phones are not determined by Apple, but rather the carrier. This is only on phones, all other Apple products are 14 days.

the phones made and sold by apple? no, they're determined by apple. the return policy used to be 14 days, but apple (not the carriers) changed it to 30 with the whole antenna gate debacle for the iphone 4. carriers are allowed to set the return dates on the phones they sell in their carrier stores, but not apple stores.

 

[Diseal3]

the phones made and sold by apple? no, they're determined by apple. the return policy used to be 14 days, but apple (not the carriers) changed it to 30 with the whole antenna gate debacle for the iphone 4. carriers are allowed to set the return dates on the phones they sell in their carrier stores, but not apple stores.

Yea for the phone. You would still be bound by contract. Carrier return policy (Excluding CA) is 14 days.

 

[buryfan]

I always thought 30 days for a replacement, 14 days for a refund

 

[osofast240sx]

Mine is 30

 

[siurpeeman]

Mine is 30

it's curious, though, that your return date suggests otherwise.

 

[GoCubsGo]

Mine is 30

That doesn't add up to 30 on my end.

 

[osofast240sx]

it's curious, though, that your return date suggests otherwise.

I will ask if they will honor the 30 days or the return date.

 

[maflynn]

The return day on the receipt does not jive with the blurb about having 30 days to return it on the same receipt - confusing

 

[LoloBond]

one apple store employee told me the same thing. he even asked another employee in front of me and told me it was also 14 days. the receipt, however, said it was 30.

I'd go by what the receipt says. They can't really argue with that.

The return policy per apple is 30 days. All other devices are 14 days.


If you purchase from T-Mobile the return policy could be different because they dont have to go by apples policy for that.

I always thought 30 days for a replacement, 14 days for a refund

it's curious, though, that your return date suggests otherwise.

I will ask if they will honor the 30 days or the return date.

The return day on the receipt does not jive with the blurb about having 30 days to return it on the same receipt - confusing

You have 30 days, but after 14 days you lose your upgrade and get locked into a 2 years contract. Also after 14 days if you want/need to exchange your phone they wont give you a brand new one, you'll have to go trough the Genius bar.

 

[maflynn]

You have 30 days, but after 14 days you lose your upgrade and get locked into a 2 years contract. Also after 14 days if you want/need to exchange your phone they wont give you a brand new one, you'll have to go trough the Genius bar.

But T-Mo does not have contracts nor subsidize pricing any more and the OP is mentioning this for T-Mo

 

[LoloBond]

But T-Mo does not have contracts nor subsidize pricing any more and the OP is mentioning this for T-Mo

T-mobile no contract is pure garbage, after 14 days they are entailed to charge you for payments till the phone is paid in full... so in other words for t-mobile you only have 14 days. If you decided to cancel they will charge you the balance at once...

Qualifying rate plan required.SRP $579.99. 0% APR On Approved Credit for well-qualified buyer. Device loan balance due on rate plan cancellation.

http://www.t-mobile.com/shop/phones/?capcode=ios

 

[LoloBond]

I rest my case....

https://www.macrumors.com/2013/04/25/t-mobile-to-change-deceptive-no-contract-ads-offer-refunds/

 

[maxosx]

one apple store employee told me the same thing. he even asked another employee in front of me and told me it was also 14 days. the receipt, however, said it was 30.

Besides quality control issues with iPhones & MBA / MBP's these days, the Apple personel in the store are no longer well informed. It's just a fact.

 

[MHaynes772]

Like I orginally said it depends upon your carrier.

When I was working at Apple, AT&T customers had 30 days to return, Verizon and Spring had 14 days. The return policy is set by the carrier on phones but it's a contractual product. I don't know what the policy is now, I do know AT&T changed theirs to 14 days.