Apple Return

[MacLove1986]

I received a MacBook as a gift, haven't opened it yet, and want to return it for store credit at an Apple Store if possible until the new MacBook pros come out. I don't want to ask where it was purchased because I feel like that's super rude. Will apple still take it back if it was purchased at Best Buy or elsewhere since I don't know, if I just want a store credit? I don't want cash or money back

Thanks!

 

[ApfelKuchen]

No. Even the store at which it was purchased won't take it back without a sales receipt.

 

[26139]

When I worked for Apple Retail, returning an unopened (or opened and undamaged) computer for credit was the easiest thing we ever did.

Loss/theft prevention concerns will probably require a receipt now, though.

Ask for the receipt. I think people understand that laptops are pretty personal now, and it's not a terrible thing to want a slightly different version of something that's going to work better for you.

 

[MacLove1986]

Can't get the receipt unfortunately.

 

[Samuelsan2001]

I have returned stuff without a receipt within the 14 day window, for a different model with no issues. Apple will have a record of the sale if it was bought legitimately so it shouldn't be an issue.

 

[maflynn]

It can't hurt to try to return it. At best, you'll probably only get store credit, if that's ok. Otherwise, sell it online.