Apple Return

Discussion in 'Buying Tips and Advice' started by MacLove1986, Jul 5, 2016.

  1. MacLove1986 macrumors newbie

    Aug 22, 2015
    I received a MacBook as a gift, haven't opened it yet, and want to return it for store credit at an Apple Store if possible until the new MacBook pros come out. I don't want to ask where it was purchased because I feel like that's super rude. Will apple still take it back if it was purchased at Best Buy or elsewhere since I don't know, if I just want a store credit? I don't want cash or money back

  2. ApfelKuchen macrumors 68030

    Aug 28, 2012
    Between the coasts
    No. Even the store at which it was purchased won't take it back without a sales receipt.
  3. tdhurst macrumors 601


    Dec 27, 2003
    Phoenix, AZ
    When I worked for Apple Retail, returning an unopened (or opened and undamaged) computer for credit was the easiest thing we ever did.

    Loss/theft prevention concerns will probably require a receipt now, though.

    Ask for the receipt. I think people understand that laptops are pretty personal now, and it's not a terrible thing to want a slightly different version of something that's going to work better for you.
  4. MacLove1986 thread starter macrumors newbie

    Aug 22, 2015
  5. Samuelsan2001 macrumors 604

    Oct 24, 2013
    I have returned stuff without a receipt within the 14 day window, for a different model with no issues. Apple will have a record of the sale if it was bought legitimately so it shouldn't be an issue.
  6. maflynn Moderator


    Staff Member

    May 3, 2009
    It can't hurt to try to return it. At best, you'll probably only get store credit, if that's ok. Otherwise, sell it online.

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