Apple Return

Discussion in 'Buying Tips and Advice' started by MacLove1986, Jul 5, 2016.

  1. MacLove1986 macrumors newbie

    Joined:
    Aug 22, 2015
    #1
    I received a MacBook as a gift, haven't opened it yet, and want to return it for store credit at an Apple Store if possible until the new MacBook pros come out. I don't want to ask where it was purchased because I feel like that's super rude. Will apple still take it back if it was purchased at Best Buy or elsewhere since I don't know, if I just want a store credit? I don't want cash or money back

    Thanks!
     
  2. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #2
    No. Even the store at which it was purchased won't take it back without a sales receipt.
     
  3. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Phoenix, AZ
    #3
    When I worked for Apple Retail, returning an unopened (or opened and undamaged) computer for credit was the easiest thing we ever did.

    Loss/theft prevention concerns will probably require a receipt now, though.

    Ask for the receipt. I think people understand that laptops are pretty personal now, and it's not a terrible thing to want a slightly different version of something that's going to work better for you.
     
  4. MacLove1986 thread starter macrumors newbie

    Joined:
    Aug 22, 2015
  5. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #5
    I have returned stuff without a receipt within the 14 day window, for a different model with no issues. Apple will have a record of the sale if it was bought legitimately so it shouldn't be an issue.
     
  6. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    It can't hurt to try to return it. At best, you'll probably only get store credit, if that's ok. Otherwise, sell it online.
     

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