Apple Rocks

Discussion in 'MacBook' started by 5280m, Jul 6, 2009.

  1. 5280m macrumors member

    Jan 16, 2009
    I bought a unibody MacBook back in November and noticed a small speck on the LED Display. I thought that I would be able to deal with it, but it got the better of me. I recently went to the apple store to have it looked at and was turned away as a dead pixel. When I got home I received an email from apple customer survey, and told them I was disappointed with the service.

    Fast forward a week. I got a call from the manager at the Apple Store and was asked to come in again. When I went in the second time the Genius looked at the screen, went to the back and came out with a new MacBook saying that it would be replaced. So now I have the latest Unibody MacBook and a fresh start with AppleCare.

    All I can say is wow to Apple for having such great customer service.
  2. techfreak85 macrumors 68040


    Jan 13, 2008
    thats great!
    the only issue is that why didnt they help you the first time? :rolleyes:
    some thing apple needs to work on.

Share This Page