I went to check when exactly it would be a year since I upgraded last year. I have been using the upgrade program through apple since they began the program so my next phone will be my 3rd on the upgrade program. When I typed in my serial number and IMEI number I get a message that "I have never been enrolled in the iPhone upgrade program and my only option is to buy a phone new or enroll in the program". Knowing this wasn't right, I looked up my device information under support and Apple is saying my phone's serial number has been replaced by me with a new phone, WHICH IS HASN'T! Support is no help at all. They just tell me the same thing the site is saying and none of them can answer why if they say I have replaced the phone then why is my serial number the same as the one that they claim has been replaced. It is a huge cluster. They just kept transferring me back and forth from sales to tech support because no one had a solution. The last guy told me my only option was to just wait the full 2 years now until I have paid the loan back fully or pay off the full remaining balance of my current phone and start a new upgrade account. Both of which are complete BS. I should add my wife's phone that she handled her upgrade separately also says she has never been enrolled in the program yet for her it doesn't say she has replaced the phone. Any help or ideas would be much appreciated!!