Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
First check if your device automatically qualifies for a replacement by entering your device's serial number here: https://www.apple.com/support/iphone6s-unexpectedshutdown/

If it does, I would think there's no need to worry about the current capacity.

If your screen is cracked or any other problems, Apple won't replace the battery unless you also pay to fix the other problems first.

The replacement program isn't based on how good or bad your battery is. And 85% isn't really all that healthy given that the typical stable life of a battery is generally between 100% and 80%.
Thanks guys, sounds like I should be good, as long as I make it to the Apple store before I break my screen. :)
 
If your screen is cracked or any other problems, Apple won't replace the battery unless you also pay to fix the other problems first.

Yup. My volume buttons are loose because of a drop (they still work somewhat though) and they refused to replace the battery because of it.
They did kindly offer me a replacement phone at the small price of €460-ish without taxes. How kind of them.
 
Good news. Even though initially delayed, at least they can start servicing the customers who actually _need_ the battery replacements.

that's how it should have been all along. appeasing squeaky wheels by letting folks replace still good batteries hurt those that actually needed a new one. stupid move, especially when they said from the start that the discount would be for the whole year. they should have been upfront that the stupid software kicks in at X percent and only done it for folks with that result. and set up a way for folks to have it checked at home so they didn't have to deal with all that appointment crap to be told their battery wasn't an issue yet.
[doublepost=1525923562][/doublepost]
First check if your device automatically qualifies for a replacement by entering your device's serial number here: https://www.apple.com/support/iphone6s-unexpectedshutdown/

If it does, I would think there's no need to worry about the current capacity.

1. the phone is question is a 6S plus and that program is only 6S.

2. they already said they don't give a **** about what your result is, if you wanna pay they will happily take your money
 
  • Like
Reactions: SwiftcastFlare
that's how it should have been all along. appeasing squeaky wheels by letting folks replace still good batteries hurt those that actually needed a new one. stupid move, especially when they said from the start that the discount would be for the whole year. they should have been upfront that the stupid software kicks in at X percent and only done it for folks with that result. and set up a way for folks to have it checked at home so they didn't have to deal with all that appointment crap to be told their battery wasn't an issue yet.
[doublepost=1525923562][/doublepost]

1. the phone is question is a 6S plus and that program is only 6S.

2. they already said they don't give a **** about what your result is, if you wanna pay they will happily take your money
Well, part of is that things don't kick in simply based on a percentage.
 
We've got a 6 Plus, a 6S, and a 6S Plus in our household... all of which will be getting new batteries before the end of the year, regardless of wear level. $29 is just too good a deal to pass up, and extending the lifetimes of our phones just makes sense.

(It's probably obvious I'm in the "smartphones are a utility, not a status symbol" camp)
 
I'm going to replace my father's iPhone 6 battery during this summer or in the fall. The phone is almost 4 years old and battery life isn't great, but the phone is still fast enough for him and with a new battery he can use it for at leat another couple of years.
 
  • Like
Reactions: lec0rsaire
My battery is at 90%. I’ll give it a shot and see if they’ll replace it for $29. It’s still good but I could use the extra hour from a fresh battery.
[doublepost=1525940350][/doublepost]
I'm going to replace my father's iPhone 6 battery during this summer or in the fall. The phone is almost 4 years old and battery life isn't great, but the phone is still fast enough for him and with a new battery he can use it for at leat another couple of years.

I did the same for my mom’s 6 as well. Still a great phone for lighter users who doesn’t need the extra performance and RAM. IMO once an iPhone or iPad has trouble running most pages in Safari that’s when it’s obsolete. iOS 9.3.5 is starting to get left behind by many 3rd party devs now so the 4S, iPad 2 and iPad 3 are soon going to be nearly unusable. Next year the 5,5C and iPad 4 will meet the same fate.
 
Last edited:
About a month back I did a chat to get my Wife's 6s battery replaced. They said it would take 14 days to arrive and they would then hold it for 7 days. 2 days later I had a text to say the battery had arrived at my chosen store. I called and the person I spoke to arranged for them to hold it for 10 days instead of 7 as I couldn't get there sooner. When I arrived to get it replaced it was done in an hour or so. Superb service
 
  • Like
Reactions: MrGuder
I had a fascinating experience doing this last month...

I called Apple, and they originally told me they'd set me up with Best Buy so that I could get service within a week. I simply said that the phone was draining really rapidly while making calls, and I'd like the battery replacement, please. They didn't dive deep on the phone or it's condition, but immediately went to work getting me a replacement. They first set me up with Best Buy so could potentially get one within a week...

The day of my Best Buy appointment comes, and Best Buy calls me to inform me that, "Well, you'll need to leave your phone for 6-8 hours with us to replace the battery, because, we gotta do a bunch of testing. And, if we break the screen, we can't fix that, so you'll be without your phone until you can get a new one from Apple. And, iOS is really robust, so it might not actually fix anything on your phone." It was like hearing an Apple pseudo-science lecture given by a juvenile. So, I cancelled *that* appointment and did the 2-3 week wait time for an Apple Store appointment.

My Apple Store battery arrived within two weeks, I set up the appointment, and on the day of, aside from the usual cluster that is an Apple Store, I had a new battery, screen replacement, and phone cleaning within 90 minutes. Since then, my iPhone 6s has been behaving as new.

So much for iOS being "really robust." :rolleyes:
 
I got a replacement iphone 6 for my dad earlier this year and now its freezing up or wont even respond to his finger tapping or swiping.....
 
I got a replacement iphone 6 for my dad earlier this year and now its freezing up or wont even respond to his finger tapping or swiping.....
Have you talked to Apple about it? Is it because of a battery replacement?
 
Have you talked to Apple about it? Is it because of a battery replacement?
Originally went in to get battery replacement and i dropped it off and came back few hours later. They first refused to replace the battery because they claimed i had a third party glass on there and they were offering me to buy a replacement phone. i then looked at them and said theres no third party glass and they called the tech out that looked at the phone. when he came out he said its third party glass they cant do anything about it. i then reached for the phone and peeled off the tempered glass i had on there... so then they charged me $30 for the replacement phone. Havent gotten a chance to talk to apple yet. I'm not sure if its the phone its self or not. I've tried restoring and updating iOS. Still having issues with the finger responsiveness
 
  • Like
Reactions: macfacts
Sad that Apple charges so much to replace the battery of the 5C! $79! Apple trade-in for an 8, 8+ and X is $50!
 
... the tech out that looked at the phone. when he came out he said its third party glass they cant do anything about it. i then reached for the phone and peeled off the tempered glass i had on there...

Classic Apple. You should have asked for a replacement screen protector.
 
Could the experts guys help me in my case?

I have a 6s under 1 year warranty and its screen a little bit cracked.

I'm planning to go San Francisco Union Square Apple Store next week.

Is there any chance to a replacement of the entire device? Or just the battery? Or neither?
Will it be free or $29?

I'll buy 2 MacBook Pros and one iPhone 8. Any chance of winning the device's exchange because of the purchase?

Should I book at genius even buying things?
 
Could the experts guys help me in my case?

I have a 6s under 1 year warranty and its screen a little bit cracked.

I'm planning to go San Francisco Union Square Apple Store next week.

Is there any chance to a replacement of the entire device? Or just the battery? Or neither?
Will it be free or $29?

I'll buy 2 MacBook Pros and one iPhone 8. Any chance of winning the device's exchange because of the purchase?

Should I book at genius even buying things?
There's a chance for pretty much anything, as to how good of a chance and for what exactly, that will basically depend on the store, the person who helps you, and when it happens, as these things aren't necessarily a given one way or another.
 
Here in the UK there is a growing howl of outrage as Apple demand several hundred pounds for repairs (including repairs to internals in the phone and cosmetic "repairs" to the outside) before they'll replace the battery. It comes over as rather mean spirited, as though they're trying to sidestep their own replacement offer.
 
Here in the UK there is a growing howl of outrage as Apple demand several hundred pounds for repairs (including repairs to internals in the phone and cosmetic "repairs" to the outside) before they'll replace the battery. It comes over as rather mean spirited, as though they're trying to sidestep their own replacement offer.
There was a story about that not long ago. How common is that though?
 
Just double checking: so if my iphone 6 has a non Apple battery would they still replace it for $29 even at above 80% capacity?
 
I went to the Apple Store today and they hooked my iPhone 6s to there diagnostics. I went in with 25% battery and told them it has shut down on me twice this past week. I had literally watched my phone go from 60% drop to 40% before shutting down. I had ran coconut battery before going in and it showed I had 77% battery health.

So the Apple rep ran it and their diagnostic software places a moving dot in there graph of colors red green yellow and mine fell on the border of green and red which the Apple rep said its showing your battery health at 85% but because it throwing your dot closer to the red than the greens shows your battery needs to be replaced. So what I gathered was that coconut battery gives a lower rating than Apples software. Apple used colored boxes and where ever your dot lands after the test shows them if your due for a battery replacement.

I watched as another rep did the person sitting next to me and his iPhone threw a dot in the green areas so they would not replace his battery.

So don't let anyone tell you on a forum whether your battery will pass or not, even coconut battery is not an accurate reading since Apple showed mine at a higher rate.

I only had to wait 1 hr for the replacement and cost was $29.00 plus tax. I've noticed a huge improvement in speed and it's barely dropping any bars from 100%.

Oh and the Apple rep said, I see your running an old iOS (I'm on 9.3.5) she said your really need to upgrade but for today I don't see any problem with the battery replacement. She was right, got a new battery and still rocking 9.3.5.

I got to try out the Apple Pencil on the new iPad and that pencil is really nice, so precise and I was amazed how fast I was flying through just surfing the web. That pencil is really worth having on an iPad.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.