iPhone X Apple Says iPhone X Exploding 'Definitely Not Expected Behavior'

snow755

macrumors 65816
Original poster
Sep 12, 2012
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Apple Says iPhone X Exploding 'Definitely Not Expected Behavior'

Rahel Mohamad's iPhone X was charging from the wall adapter via the original Apple Lightning cable after when it suddenly exploded.

Mohamad started the iOS 12.1 updating process, plugged the phone into the socket for charging and, as he told Gadget 360, "Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire.”

When contacted regarding the incident, the Apple Support Twitter account said that iPhones exploding is "definitely not expected behavior."

Furthermore, Apple also offered to look into it further via Twitter DMs and most probably start an investigation to see what was the reason behind the iPhone X exploding while charging.

Exploding iPhones are not anything new given that all iPhone and Apple has also published a support page detailing how users can keep their smartphones "within acceptable operating temperatures."

A quick Google search for "exploding iPhone" around 14,500,000 results which shows that this is not an isolated incident and, to be fair, Apple's smartphones are not the only ones known to explode without notice.

For example, the Samsung Galaxy Note 7 model was abruptly discontinued just months after its official launch following an endless stream of reports about Note 7 devices bursting up in flames.

Some iPhone X units also have faulty touch displays
The most probable cause behind these smartphones that come with an extra "exploding" feature is the faulty battery packs they come with.

The fact that most smartphones these days also come with batteries that can only be replaced by going into a service shop makes the issue even worse seeing that users will most likely hesitate to change their phones' batteries thinking of the service operation's extra cost.

iPhone X's built-in explosive capabilities are not the only issue affecting the device since Apple recently started an "iPhone X Display Module Replacement Program for Touch Issues" repair program, which mentions the fact that "some iPhone X displays may experience touch issues due to a component that might fail on the display module."

Even though Apple never publicly acknowledged that some iPhone X might explode even when charging using official charging cables, the iPhone X being discontinued after the launch of the iPhone XS line might finally have an explanation.


https://twitter.com/rocky_mohamad/status/1062554244241190913



from here

https://news.softpedia.com/news/apple-says-iphone-x-exploding-definitely-not-expected-behavior-523790.shtml
 

Knowlege Bomb

macrumors 604
Feb 14, 2008
6,528
2,264
Madison, WI
Ehhh... seems kinda sensationalist IMO.

I think it's pretty clear that this is NOT the reason the X was discontinued. Rather, it being so similar to the Xs would likely cannibalize sales for their newest flagship. Obviously there's no source to back this up but I've been around these forums for a long time and I can't recall reading any threads regarding exploding iPhones. The figure displayed when you do a Google search doesn't only display instances where a phone exploded; it also includes mentions of people asking about it, secondhand stories, etc.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
47,538
16,044
Pretty loose there with causation and correlation. That's aside from the basic reality that obscure things happen occasionally pretty much when it comes to almost anything.
 
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Newtons Apple

Suspended
Mar 12, 2014
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Jacksonville, Florida
If we were having iPhone X units exploding, I am pretty sure it would be reported here.

This place would be going crazy.

Hmmmm . . . . I do not see any posts like that.o_O

Did a Google search on Exploding Android Phones and came up with 19,100,000 results, more than the OP got when looking up exploding iPhone.:p
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
30,380
30,651
This is one phone. We Don’t know all the circumstances with how this phone was exposed, how it happened, an what may have caused the phone to ultimately implode. Apple will easily conduct their own tests with their engineer team to find out what occurred, and let’s remember, its just one device being reported, not hundreds or thousands.
 
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Matthew.H

macrumors 6502
Sep 16, 2015
443
350
Norwich, UK
This isn't really news. Could easily have been a bad battery going into thermal runaway. Batteries can and do sometimes fail. If the guy was using the genuine charger and cable the battery is the likely culprit. Also the phone may have been dropped causing unseen damage.