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Apple Says Some iCloud Services Experiencing Slowness [Resolved]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
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13,096



Apple has updated its System Status page to reflect ongoing performance issues with a handful of iCloud services.

Apple says some users "may be experiencing slower than normal performance" when using the iCloud Drive, Notes, or Photos apps, while some users "may be experiencing a problem" with iCloud storage upgrades.

The issues began around 6 a.m. Pacific Time, according to Apple. We'll update this post once the issues have been resolved.

Update: Apple says all of the issues are now resolved.

Article Link: Apple Says Some iCloud Services Experiencing Slowness [Resolved]
 

djs71a

macrumors regular
Oct 9, 2015
107
52
Has anyone noticed a change to Notes on iCloud.com? I have some notes that have text that are web links. Those no longer work.
 
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OriginalMacRat

macrumors 6502a
Mar 9, 2007
583
855
Not just iCloud.

I've been seeing timeouts with app store updates for a couple of weeks now.
 
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macduke

macrumors G4
Jun 27, 2007
11,296
15,342
Central U.S.
Cupertino hard at work on a increase of free iCloud storage to announce at WWDC
/s
Was going to say you're dreaming until I saw the sarcasm tag. Sad but true. At this point why even offer free storage when it will get eaten up multiple times over just by a single backup? It just frustrates users. Might as well get rid of the free plan if they aren't going to increase it to something usable.
 
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Arthur Smith

macrumors newbie
May 14, 2019
1
0
Temple, Texas
I do not know where this information is coming from. Since last September of last year, I have had speed issues with apps and files ever since the upgrade to the GM of 10.14.1. No problems with the betas for 10.14, only the "real" bistro of the product. The laggy, slowness continues to happen to this day. I have an 2015 MBPro and a Mac mini 2012 which both exhibit this issue. Currently running 10.14.5 experiencing same issue. Have complained to Apple several times about this, and pursued through both Apple Store and online service personnel to no avail. In fact, I had to turn off iCloud Drive to post this reply. I certainly do not understand the "iCloud Services Experiencing Slowness [Resolved]" in the above statement.
 
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Iowa50125

macrumors newbie
Mar 17, 2015
10
5
Resolved my eye. I received my new 27" iMac yesterday and was trying to set it up. I have 24,000 photos in the cloud and with my fiber internet, it usually takes 3-4 hours to download. It was barely moving...finally called Apple Support this morning to try and get some answers. No one on their end knew about the slow cloud services. "No one else is reporting the issue"..."you'll just have to wait it out." "Sometimes it can take a week." And this was coming form Senior Level Support. After 6 hours I have only managed to get 4,000 photos.

Reboots, resetting the modem ...makes no difference. With a 250 Mbps connection, this makes no sense. At this point I am convinced something else is wrong. I've literally have done this dozens of times without issue. I have 13 days left to return this box to the Apple store ....thats about how long I think it will take this job to finish.

Update> may 15th - around 7 pm last night the switch must have been put in high speed mode, as things suddenly jumped up. I processed more the in the next hour than I had in the previous 6 hours. By morning all was completed. Now I believe things are back to normal.
 
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ignatius345

macrumors 68040
Aug 20, 2015
3,236
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Resolved my eye. I received my new 27" iMac yesterday and was trying to set it up. I have 24,000 photos in the cloud and with my fiber internet, it usually takes 3-4 hours to download. It was barely moving...finally called Apple Support this morning to try and get some answers. No one on their end knew about the slow cloud services. "No one else is reporting the issue"..."you'll just have to wait it out." "Sometimes it can take a week." And this was coming form Senior Level Support. After 6 hours I have only managed to get 4,000 photos.

Reboots, resetting the modem ...makes no difference. With a 250 Mbps connection, this makes no sense. At this point I am convinced something else is wrong. I've literally have done this dozens of times without issue. I have 13 days left to return this box to the Apple store ....thats about how long I think it will take this job to finish.

Transparency is really one area where I wish they'd take a cue from Dropbox. If you have a slow Dropbox sync, you can at least see how fast it's syncing, etc and have some information for troubleshooting. Apple's approach is more "it just works!"... until it doesn't.

By the way, not sure if this is at all helpful but you can now view your iCloud photos over the web over at icloud.com. It can be pretty handy. Same with Notes, Contacts, iCloud Mail and iCloud Drive.
 
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darkcompass

macrumors regular
Aug 22, 2018
159
197
Sorry, my bad - had to restore some files from icloud backup. It took a while.
 
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