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Apple Says Some iPhone 12 Hardware Issues Will No Longer Require Replacing the Entire Device
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So really all the “genius” is doing is swapping over the rear camera and display. Doesn’t really reduce the carbon footprint by much. They will still ship the back half with the major components back to CHINA to be turned into a refurbished phone or refurbished “rear system”
Two days old dude. If a product’s quality is THAT bad, a replacement request is not unreasonable.
Uh, is there ANY marketing that says the *camera* lenses are 4x more durable? You don’t get to mix and match whatever claims for your situation.
So you break the back glass and the only thing salvageable is the screen and cameras? Geez, if anything I want the back to have Ceramic Shield and not the front as that's the expensive one to replace. Sometimes I wish I could just get an "unpolitically plastic" iPhone. The fact these devices basically require a case for so many uses really shows the design flaw of the product.
Nearly every component is removable from the back. The logic board, buttons, battery, lightning port, speakers, microphone, etc can be removed and replaced. The problem is Apple doesn’t have any technicians trained to work on that stuff. The most a so called Genius can do is replace major modules. They ship the bad modules back to China for rework.
I think I read this piece of news too fast. Are you saying that, starting with the iPhone 12, we’ll be able to use our iPhones naked without worrying about dropping it and cracking the rear glass and having to pay almost the 70% of the product cost to get it replaced?
I’m really curious to know how much are they gonna charge for this rear glass replacement, but man, it’s very good news!! They should have done this earlier, but I guess with previous frames this wasn’t as easy to do.
I’m really curious to know how much are they gonna charge for this rear glass replacement, but man, it’s very good news!! They should have done this earlier, but I guess with previous frames this wasn’t as easy to do.
I won the screen lottery so assuming I don’t break the screen and if something else were to fail, this overjoys me
Interesting.
So it looks like the back and most components will be refurbished, but the display and rear camera will be original. Is this better than having a fully refurbished iPhone? Seems like it - since owners would know the condition of their display.
So it looks like the back and most components will be refurbished, but the display and rear camera will be original. Is this better than having a fully refurbished iPhone? Seems like it - since owners would know the condition of their display.
I like the concept of repairable gear, but this almost seems just as complicated or convoluted by basically swapping everything but front display + rear cameras.
I had this with an iPad mini a few years back. They had no replacement stock only for sale stock.
So I said.. can I have a refund, which they said yes. I said cool. Then I’ll buy one of the new ones with it.
The look on the managers face was priceless.
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Article title somehow is quite misleading tbh.
So in principle, this is same like butterfly equipped MBP. One fc'kn broken keys, you replace whole top case assembly.
So in principle, this is same like butterfly equipped MBP. One fc'kn broken keys, you replace whole top case assembly.
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I bought a 3rd gen iPad from the online Apple Store when it first came out. When I received it I noticed it had some streak on the back that looked like adhesive that wouldn’t come off with a damp cloth. If it was a product from another company it probably wouldn’t have bothered me as much but I expect products from Apple to be pristine when brand new. Even though I never purchased Apple Care I was told that I needed to go through them to resolve the issue. I went back and forth with them a few times without getting anywhere. I ended up speaking to the online Apple Store and they told me I could just return it for a full refund since I had it for less than two weeks. Just returning it to the Apple Store ended up being so much easier than dealing with Apple Care.
In all my years of doing business with Apple, and using their products: I've only had about 4 times in about 20+ years I actually needed to call on them for repairs.
1 Was the last eMac they made, which had the bad capacitor problem + failed hard drive. Was fixed both times without issues. First by a third party authorized repair, and second time they came to the apartment to fix it under AppleCare.
2. Late 2006 white MacBook had the ethernet port die. Apple Genius Bar was a pain to deal with, but the same third party authorized repair place did it no problems.
3. iPhone 6, dead NFC chip. Apple did the initial charge hold on replacement. E.G. I send them the damaged phone after they sent me a new one. That went without issues.
Overall, I've had a good customer experience with Apple. However, there are things I would much rather not have to deal with them on, if it can be avoided.
1 Was the last eMac they made, which had the bad capacitor problem + failed hard drive. Was fixed both times without issues. First by a third party authorized repair, and second time they came to the apartment to fix it under AppleCare.
2. Late 2006 white MacBook had the ethernet port die. Apple Genius Bar was a pain to deal with, but the same third party authorized repair place did it no problems.
3. iPhone 6, dead NFC chip. Apple did the initial charge hold on replacement. E.G. I send them the damaged phone after they sent me a new one. That went without issues.
Overall, I've had a good customer experience with Apple. However, there are things I would much rather not have to deal with them on, if it can be avoided.
Or at least put Ceramic Shield on the back—the most expensive part of the phone to repair. (I guess until possibly now?) Regardless...