I had sent my MacBook in for repair as I noted in this thread: http://forums.macrumors.com/showthread.php?t=344956 I just got it back a few minutes ago. The outer casing is ALL scratched up! The top and bottom and it looks like theres a little hairline crack on the USB port! About 3/4 of the mouse button doesn't work now. I have to press down very hard on the bottom right corner. On top of that they didn't even replace the DVD drive! That was causing me the most trouble! I'm waiting on hold for a "Specialist" right now with AppleCare. I ordered 2 iPhones that are supposed to be here tomorrow. If they do not offer me a replacement on this unit, then I will be refusing the delivery tomorrow and getting a full refund on those! I'm glad I took pictures of the system before I sent it in!