So my 1st gen iPhone was damaged in some heavy rain a few days ago and, knowing I was eligible for an upgrade and with a couple of Apple discount coupons and gift cards burning a hole in my wallet that were sent to me after a less-than-stellar Genius Bar experience in March, I decided to go and cash in on a 3GS. ...Then Apple screwed me again. The basics: - I'm on an AT&T family plan; - I'm not the primary accountholder, but I'm an authorized user; - I was able to upgrade from a RAZR to a 1st gen iPhone in 2007 in an Apple Store with no problem whatsoever (presumably because the iPhones were unsubsidized and you activated them at home instead of in the store?); - Back in March, my MBP's logic board died, which snowballed into a *****torm of customer service at the SoHo store's Genius Bar, which I sorted out after calling customer relations and emailing some Steve & Co - One of the corporate execs I emailed was Ron Johnson, the SVP of retail. I Cc'd the SoHo General Manager on that e-mail, who promptly responded by calling me, apologizing, and sending me a 10% discount coupon and a $25 gift card for my next purchase to make up for the ****** experience. - Today, I went into the same Apple Store, waited in line for over half an hour to see a specialist, and was told I couldn't buy a phone because I'm not the primary accountholder. I was also told the 10% coupon wouldn't be honored for the iPhone. - The AT&T Store will let me upgrade and order a phone, no problem, but they won't honor the coupon or the gift card, obviously. Plus they're out of stock, so I'd have to wait for it to be shipped. - I can pay $599 for an unactivated phone. - I can order it on apple.com, but still no dice on the 10% coupon. - I can have the primary accountholder (my mom, who lives in California), go into an Apple Store, purchase and activate the phone, and ship it to me. I'd be without a working phone in the meantime, since mine will be de-activated when the new one is activated, and I'd have to reimburse her for the phone and shipping costs. I'd also either have to mail her the gift card, or find a way to apply it retroactively. Again, no dice on the 10%. - I'll probably end up ordering the phone off apple.com, since I can at least use the gift card there (which I can't with AT&T), and obviously the Internet has no way of verifying whether the accountholder or an authorized user is placing the order, but nevertheless, I thought I'd give Apple a piece of my mind following the second miserable Apple Store ordeal in three months: (I should add I hadn't even stepped foot in an Apple Store or purchased any Apple products since the problems with my MacBook, so we're two for two so far. Also, FYI, "MaryMichelle Timbang" is is AT&T Wireless' president of executive customer service.) I'd be curious to know if anyone here has had any similar problems with upgrading their phone if they're not the "primary accountholder." Seems like a pretty silly policy, considering it's not even consistently enforced between Apple and AT&T, or even Apple's own brick-and-mortar and online stores.