I think this is because they fix 2 things and break 3 things. Maybe its time to get a new team and try a different approach.
I'm sorry to just call you out, as I'm sure there are going to be similar comments to yours on this thread.
However it's blatantly obvious to me that you really haven't experienced Windows. There are CONSTANT updates that brick this and that. People talk a lot about how great Windows 10 is, but when you're doing tech support 40 hours a week, some of the stupid, crazy, backwards bugs you encounter will blow your mind; problems that are so face-poundingly frustrating to fix, so niche, so ridiculous; the incompatibilities, things randomly not working, driver issues, registry issues, malware issues ...
Christ, even Microsoft Edge issues! Heck, have you ever tried to RESET Edge if it doesn't even open?! You know, one of the fundamental things that a browser should be able to do? If IE doesn't open, you can reset it through
inetcpl easily enough. But not with Edge. You have to shift-delete a load of hidden files and redownload the components through PowerShell. We're talking about RESETTING a browser.
And God forbid if you need to get a Surface fixed. Leadtimes of a month or over are not uncommon. If you had a repair with Apple that took more than a few days, you'd be spitting bricks.
Let me absolutely assure you that OS X and Macs in general are a bloody breath of fresh air. They always have been since I began using them with Pro Tools at University, and you'd bet your bottom dollar that they still are. They're far from perfect, granted. But they're comparatively SO easy to troubleshoot and way more reliable, both with regards to software updates not balking, and hardware not failing.