Apple sending a wrong hard drive on my Macbook Retina

[Zapages]

This is weird: http://www.appleserialnumberinfo.com/Desktop/index.php. I just checked my Apple serial from print voice. It states that I will have
Storage and Media
Hard Drive: - 512 GB, Solid State
Drive Bus: - Mini SATA (unconfirmed)
Optical Drive: - None. (USB SuperDrive available)
Optical Bus: - Not applicable
Other Media: - -

but I paid for

PROCESSOR 065-C0MX 2.6GHz Quad-core Intel Core i7
MEMORY 065-0474 16GB 1600MHz DDR3L SDRAM
FLASH STORAGE 065-0479 768GB Flash Storage

What should I do???? Its on its way, but still sitting in


Jul 30, 2012 10:00 PM
At local FedEx facility
SHANGHAI CN
Jul 29, 2012 8:40 PM
At local FedEx facility
SHANGHAI CN

I thought Apple had great service? :\ This just took all the excitement out of me... Confused??? I can't wait longer as I will have school starting soon and need it for research!

 

[infernohellion]

Things like this can happen.

What you should do now is give the Apple Online Store a call first and tell them exactly what happened. They will most likely put you on a new order and tell you to return or refuse the one that's on your way.

Another possibility is that the model that is being shipped to you now is correct but the billing is wrong. But just give them a call first regardless.

 

[filman408]

None issue

There is no issue here. This database is just using standard information about each system. On all Apple products, the last three digits of the serial number match to its model (KQ5) - even if it is a custom configured model.

I have the 768GB SSD in my rMBP as well, but this website shows it as 512GB. This site also says my system has the 2.6GHz processor, when in fact I upgraded it to the 2.7GHz. And I got what I ordered.

No need to panic based on a website which uses general information (and one that has no direct information from Apple).

 

[wethackrey]

What should I do???? Its on its way, but still sitting in

SHANGHAI CN

I thought Apple had great service? :\ This just took all the excitement out of me... Confused??? I can't wait longer as I will have school starting soon and need it for research!

I don't think I'd panic quite yet. When I checked appleserialnumberinfo.com a couple of weeks back when my MBPr had just landed, the site didn't have enough information to provide a report on the June 2012 Macs. The site instead put up a form asking me to input my serial number and the specs.

The information on that site comes from end users, not from Apple. Apple's BTO manufacturing process and their fulfillment process are highly automated and tightly integrated. I think it would be difficult for them to ship a product with the wrong spec even if they wanted to. Want to place a wager? I'll bet you get exactly what you ordered.

 

[Rajpdx]

This is weird: http://www.appleserialnumberinfo.com/Desktop/index.php. I just checked my Apple serial from print voice. It states that I will have
Storage and Media
Hard Drive: - 512 GB, Solid State
Drive Bus: - Mini SATA (unconfirmed)
Optical Drive: - None. (USB SuperDrive available)
Optical Bus: - Not applicable
Other Media: - -

but I paid for

PROCESSOR 065-C0MX 2.6GHz Quad-core Intel Core i7
MEMORY 065-0474 16GB 1600MHz DDR3L SDRAM
FLASH STORAGE 065-0479 768GB Flash Storage

What should I do???? Its on its way, but still sitting in


Jul 30, 2012 10:00 PM
At local FedEx facility
SHANGHAI CN
Jul 29, 2012 8:40 PM
At local FedEx facility
SHANGHAI CN

I thought Apple had great service? :\ This just took all the excitement out of me... Confused??? I can't wait longer as I will have school starting soon and need it for research!

Look at your order confirmation from Apple.

That is what they are sending you. Guaranteed.

 

[Romeo604]

Same as above reply posts. This site does not take into account your customization options. It only shows the Apple standard configurations. Your machine will arrive as customized no worries

For example, my Macbook Pro was upgraded to 1920x1200 resolution and this site only states I have the standard 1680x900 etc...

This is weird: http://www.appleserialnumberinfo.com/Desktop/index.php. I just checked my Apple serial from print voice. It states that I will have
Storage and Media
Hard Drive: - 512 GB, Solid State
Drive Bus: - Mini SATA (unconfirmed)
Optical Drive: - None. (USB SuperDrive available)
Optical Bus: - Not applicable
Other Media: - -

but I paid for

PROCESSOR 065-C0MX 2.6GHz Quad-core Intel Core i7
MEMORY 065-0474 16GB 1600MHz DDR3L SDRAM
FLASH STORAGE 065-0479 768GB Flash Storage

What should I do???? Its on its way, but still sitting in


Jul 30, 2012 10:00 PM
At local FedEx facility
SHANGHAI CN
Jul 29, 2012 8:40 PM
At local FedEx facility
SHANGHAI CN

I thought Apple had great service? :\ This just took all the excitement out of me... Confused??? I can't wait longer as I will have school starting soon and need it for research!

 

[wethackrey]

By the way, the appleserialnumberinfo.com web site displays this when you submit information abot your Mac:

If you filled out all the available fields we will analize the data asap.
Once we have enough serial numbers of your particular Mac configuration we will be able to compile accurate results for this website and put it online.

Despite my having entered the exact specs of my serial number two weeks ago, the site now lists by serial number as having a 512GB SSD, which is incorrect. It has the 768GB SSD that I ordered.

 

[terraphantm]

By the way, the appleserialnumberinfo.com web site displays this when you submit information abot your Mac:



Despite my having entered the exact specs of my serial number two weeks ago, the site now lists by serial number as having a 512GB SSD, which is incorrect. It has the 768GB SSD that I ordered.

Because Apple's serial number format doesn't differentiate between 512GB and 768GB.

 

[wethackrey]

Because Apple's serial number format doesn't differentiate between 512GB and 768GB.

I get that. You'd think the site would indicate that, rather than listing incorrect information.