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Apple sent me a new SIM Card

G

goknicks

macrumors member
Original poster
Oct 8, 2014
85
0
Hi All,

Apple sent me an email saying i may have a defective SIM card. Received the package today.

No problems with my phone though and I used what came with my 6 Plus. although i did do a cross upgrade, but AT&T was able to activate it with no problems.

Anyone else here notified?
 
Apple sent you one..?
Wouldn't your carrier normally be the one taking care of that?
 
goknicks said:
Hi All,

Apple sent me an email saying i may have a defective SIM card. Received the package today.

No problems with my phone though and I used what came with my 6 Plus. although i did do a cross upgrade, but AT&T was able to activate it with no problems.

Anyone else here notified?
Click to expand...

Apple sent you an email regarding your SIM card? Seems weird
 
They even sent me a tracking email (connected to my AppleID)

Really weird. Not sure what to do now....
 
From: donotreply@apple.com [mailto:donotreply@apple.com]
Sent: Tuesday, October 07, 2014 3:19 PM
To: goknicks
Subject: Action Required: Order XXXXXXX

Dear goknicks,

We appreciate your recent iPhone purchase at the Apple Online Store.

While Apple strives to ship every product without error, our records indicate your iPhone shipped with a defective SIM Card. If the SIM Card is defective, you will not be able to activate your iPhone.

To resolve the issue, we are sending you a replacement SIM Card via overnight shipping. To track your replacement SIM Card please visit our online Order Status page at www.apple.com/orderstatus .

Once you receive your iPhone and replacement SIM Card, remove the defective card from your iPhone and insert the replacement.
Then, simply connect your iPhone to iTunes to complete your activation.

For assistance changing the SIM Card, please contact AppleCare at 1-800-MY-IPHONE (1-800-694-7466). Our iPhone technical support team is available from Mon-Fri 4:00 a.m. - 9:00 p.m., or Sat-Sun
6:00 a.m. - 6:00 p.m. Pacific time.

We apologize for any inconvenience this may have caused, and appreciate your business.

Thank you for shopping at the Apple Online Store!

Sincerely,
Apple Online Store Team


Answers to many Apple Online Store questions can be found at Online
Help: http://www.apple.com/support/store
 
If it actually shows up in the Apple order status page (go there manually; don't click the link in the email), I would assume it's not a phishing email.
 
terraphantm said:
If it actually shows up in the Apple order status page (go there manually; don't click the link in the email), I would assume it's not a phishing email.
Click to expand...

I did that and it's there.

Anyway, just talked to AT&T and they said Apple might have had problems with a "batch" and was being proactive about it. Rep told me my current SIM is working properly and no need to switch, but hold on to the replacement just in case....
 
Apple sent me a new SIM Card

goknicks said:
Hi All,



Apple sent me an email saying i may have a defective SIM card. Received the package today.



No problems with my phone though and I used what came with my 6 Plus. although i did do a cross upgrade, but AT&T was able to activate it with no problems.



Anyone else here notified?
Click to expand...


Go back through macrumors.com headlines.

This was reported on back in September.

Legit.
 
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