Apple sent me a shipping update in regards to my 4850 replacement: "Unexpected Delay"

Discussion in 'iMac' started by Tymbo, Apr 28, 2009.

  1. Tymbo macrumors regular

    Joined:
    Mar 5, 2009
    #1
    from Apple <customerconfirm@apple.com>
    to x@gmail.com
    date Tue, Apr 28, 2009 at 7:02 AM
    subject YOUR ORDER W########
    mailed-by apple.com
    hide details 7:02 AM (11 hours ago)

    Reply




    myname

    We appreciate your recent purchase from the Apple Store. Following is
    an update regarding the status of your order W########.

    Due to an unexpected delay, we now anticipate shipping the following
    item(s) as follows:


    Z0G3, IMAC 24"/3.06/SD
    Ships by 2 - 4 Business days
    Delivers by May 1 - May 5

    We regret any inconvenience this delay may cause.

    A shipment notification, with tracking information, will be emailed to
    you as soon as your order is shipped. You may check the status of your
    order any time by visiting our online order status website at
    <http://www.apple.com/orderstatus>.

    If you prefer, you may change or cancel your order anytime before it is
    shipped. If you choose to cancel your order, Apple will issue a prompt
    refund.

    We are happy to answer questions or provide further status regarding
    your order. You may reach us by calling 1-800-676-2775, Mon-Fri 5am-8pm
    or Sat-Sun 7am-4pm Pacific time.

    If we do not hear from you, we will continue processing your order.

    We appreciate your business and your patience. Thank you for shopping
    at the Apple Store!
    ---------------------

    I think this is good news. Has anyone else had their replacement delayed?

    ordered march 3
    delivered 4/13
    returned &replacement requested 4/16
    est delivery apr 24-28 -- DELAYED
    current est may 1-5

    this is very peculiar and I am unsure of what to think about it, but I believe it's good news. It could mean that a hardware fix has been found.
     
  2. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    Doubt it. You're reading too much into it.
     
  3. VulnoX macrumors member

    Joined:
    Apr 23, 2009
    #3
    Could be. I just had my iMac 4850 delivered today and its been running for hours with everything I can throw at it, more stuff than I would do normally, without issue, so maybe they are fixing the new ones.

    Or it could just be that they ran out of 4850's and stock didn't come in when they expected.

    Lets hope its because its fixed though.
     
  4. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    Let's not forget that 42.99% of all 4850 iMacs are not freezing according to the non-scientific poll here.
     
  5. VulnoX macrumors member

    Joined:
    Apr 23, 2009
    #5
    Haha, yeah, I have been telling myself that since I started reading this stuff. I mean the reason so many people post about it is because they have the problem, probably not a ton of happy iMac 4850 owners out there trolling the forums to find a fix for their perfect machine.
     
  6. avihappy macrumors 6502

    avihappy

    Joined:
    Nov 15, 2006
    #6
    Well, don't forget that if you use Ethernet only, you may never notice the problem.
     
  7. 24usedtorock macrumors regular

    Joined:
    Apr 26, 2009
    #7
    Incorrect, there have been posters indicating they have still frozen, albeit in smaller numbers, but please be factual when speaking.
     
  8. Omni Geno macrumors regular

    Omni Geno

    Joined:
    Apr 8, 2005
    Location:
    Los Angeles, CA, USA
    #8
    Technically, avihappy is correct, since he said "you may never notice the problem." Nothing factually wrong about his statement because he didn't say "will never" notice the problem.
     
  9. 24usedtorock macrumors regular

    Joined:
    Apr 26, 2009
    #9
    Point is someone can easily be misled into thinking this issue is not occurring at all for Ethernet users, if you're going to hint that it "may" not be a problem, at least include that it has been a problem for some.
     
  10. Omni Geno macrumors regular

    Omni Geno

    Joined:
    Apr 8, 2005
    Location:
    Los Angeles, CA, USA
    #10
    True.
     
  11. 1chocolate1 macrumors newbie

    Joined:
    Jun 30, 2007
    Location:
    New Jersey
    #11
    Strange that yours was delayed. I don't know how many factories are preparing these, but they had to check the original one. Mine was called in on Friday. They made the arrangements and promised to expedite delivery. The old one was picked up on Monday and sent to PA and the new one is arriving from CA tomorrow (Wed.). They sent me a new copy of Microsoft Office to replace the one that was loaded on to the returned iMac. I hope all of the issues have been worked out.
     
  12. Hard-Hat-Mac macrumors regular

    Joined:
    May 18, 2007
    Location:
    Philly Burbs
    #12
    what did you say that made them give you a replacement? I've told them and the guy gave me some junk about user preferences and creating a new account.

    I staight out asked him if he could DOA this is and give me a replacment he said there was steps needed to be taken.

    Should I just demand one since i'm only on day 8 on having the machine?

    HHM
     
  13. 24usedtorock macrumors regular

    Joined:
    Apr 26, 2009
    #13
    Yes, when I ordered a G5 years ago it came and video card was shot, I was not assertive enough on the phone and I let them talk me into taking into a repair center and waiting for almost a week to get it fixed.

    Screw that though, if that were to happen again given how expensive these machines continue to be I would ask to speak to a supervisor and reinforce that they're legally bound to replace your Mac within 14 days and that you've already called in a few times.
     

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