I'm wondering if anyone else has experienced this: I ordered a Classic Buckle band for my watch through the Apple online store. After receiving it I immediately noticed that one side was not latching to the watch properly. I worked with it for a few days and then decided it wasn't getting any better, so I set up a return/exchange online. This itself was a bit of a frustrating process. It took three tries for me to get to the right place/person to accomplish this. I was finally able to arrange a transaction whereby Apple would first place a hold on my credit card for the price of a new band, and then ship the new band to me with the understanding that I would then return the defective band to Apple and they would release the hold on my edit card. Or so I thought ... When the package arrived that should have contained the new band and instructions for returning the defective one, the envelope was completely EMPTY! I had a long conversation with AppleCare, including a very long wait on hold while they tried to figure out what happened, only to be told I need to wait 2 business days for them to "investigate". Does anyone know what usually happens in a case like this?