I just opened my new MacBook Pro 15 (refurb) 15 minutes ago. Poking around I checked out the system specs. i9 2.3/16/560x/500. All good... better than good. I ordered and was invoiced for the i7 spec! I double checked the invoice, even the serial numbers are different. Anyone ever have this happen?
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Apple sent me an upgrade by mistake.
- Thread starter MrGIS
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Probably should tell them in case the serial number thing turns out to be a problem. I would think they would let you keep it
Yes it’s possible there could be some kind of warranty issue if the serial number doesn’t match. But then again maybe it doesn’t matter as long as you register it using the serial number they have you?
Should be no problem. Apple sometimes will send a different refurb unit than the one advertised on their site. Usually it will be a comparable unit or better. I have seen this several times from other folks who were pleasantly surprised to receive more than what they paid for. However, you should as advised verify the warranty by serial number.
I checked the apple coverage site and the serial number does not raise any red flags, everything checks out.
Pleasantly surprised indeed...
Pleasantly surprised indeed...
Yeah I had this happen a few years back with a MacBook Air. Due to how the stocking works with refurbs it’s not uncommon to receive a slightly better or sometimes dramatically configuration. If you are lucky enough you will receive one with the RAM or video card upgrades which will really help resale value as well. Obviously processor is very nice free upgrade too. Congrats OP on winning the refurb lotto.
As long as the original purchase date checks out on the warranty checker you are golden.
As long as the original purchase date checks out on the warranty checker you are golden.
I would still tell them. You don't have a matching receipt so sales or transferring AppleCare or anything like that could be problematic.
Actually the graphics also bumped up from 555x to 560x as well.
The funny thing is I was thinking to myself before it arrived "wouldn't it been cool if they sent me a 32 GB ram sample by mistake". But I'll take the CPU upgrade.
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Actually the graphics bumped up from 555x to 560x as well.
The funny thing is I was thinking to myself before it arrived "wouldn't it been cool if they sent me a 32 GB ram sample by mistake". But I'll take the CPU upgrade.
I called and ended up talking with three different departments. The people I dealt with had genuinely no clue how to handle it. 1.5 hours later I lost patience and asked them to contact me when they had it sorted out. It seems clear to be this
I'm quite comfortable with the notion that doing the "right thing" isn't required, but I called anyway in the interest of avoiding any issues with Apple Care etc.
I ended up talking with three different departments. The people I dealt with genuinely had no clue how to handle it. 1.5 hours later I lost patience and asked them to contact me when they had it sorted out. It seems clear to me this kind of mistake is a very rare thing.
OP wrote:
"I called and ended up talking with three different departments. The people I dealt with had genuinely no clue how to handle it. 1.5 hours later I lost patience and asked them to contact me when they had it sorted out."
OK, you did what you had to do. That's enough.
If you never hear back from them again, don't worry about it.
Just enjoy "the extras" that you received !!
"I called and ended up talking with three different departments. The people I dealt with had genuinely no clue how to handle it. 1.5 hours later I lost patience and asked them to contact me when they had it sorted out."
OK, you did what you had to do. That's enough.
If you never hear back from them again, don't worry about it.
Just enjoy "the extras" that you received !!
The good thing, you did your part and they logged the case in their systems. I would also log everything they told you and save any related documents. So should there be issues in the future on support or something else, you have the documentation.
Hmmmm...
I predict there will soon be a post about how someone ordered an i9 MacBook Pro refurb, but received an i7 instead, with the wrong serial number on the invoice.
I predict there will soon be a post about how someone ordered an i9 MacBook Pro refurb, but received an i7 instead, with the wrong serial number on the invoice.
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As others have experienced, I was not able to automatically redeem my free 1 year subscription to Apple TV+. That also required nearly an hour on the phone to resolve. Not sure if my mismatched serial number was an issue or not, but it certainly took a them a while to figure that one out.