Hey all, got an interesting story. I recently called in to get a replacement iPhone. A very friendly lady gladly went though the process. She took my CC, and overnighted it. She even waived the fee for me. But, this is where the problem starts. I checked the next day to see if the repair ID was on my support profile, no dice. I remember her giving me a repair ID, so I just called again asking if I could be told it again for records. "I'm sorry, I don't see a repair in the system. In fact I don't even see a record that you spoke with her." LOLWUT!? I was like, this has to be a mistake, I litteraly just talked to her. "Sorry sir, there is no record of this. Infact, I can't even find it in your support profile." She then calls the Shipping department and repair department, and they have no record of anything being sent to me, or any repair. (Remember this, this becomes important.) So I talked to a Senior Advisor, and we reset up the transaction. While she was doing her thing, I checked my CC online. There was a hold for $699.99. I asked her, you didn't submit this repair yet did you? No, I didn't. Well...I see a hold on my account dated yesterday (when I talked to the helpful woman). I'm like, well I guess the repair went though halfway, and I really don't want a hold on my account that doesn't exist, so can it be removed? Apple, Bank of America and I were all on a three way. (It is a pretty funny to listen CSR vs CSR. lol) No problem, that hold was removed. She then finished setting up my repair. This time, I got an email about it and everything, everything that was suppose to happen the first time. Now it is Monday, I head off to school. I come home, and there is a FedEx note on my door that Apple sent a package and needed a signature. I thought to myself "Well..that was fast". But, I had lots of work and decided I would pick it up tomorrow. The next day, Tuesday, I got note again saying they need a direct signature. Expected, but this time the FedEx slip said there were TWO packages from Apple. Now I got wondering, WTF did I get sent? Long story, I go to FedEx, and there are TWO iPhone packages. Both the exact same. I get home, open them up, and sure enough, I have two iPhone 5's. Seperate boxes. One was dated Saturday (the day I called the first time) and one was dated Sunday, the time I called to get everything fixed. The messed up repair was sent to me, along with the correct repair. The messed up repair has no return label that I can fold off and slap on, the like the correct does. Other then that, everything is the same. Got the 'Help is here' guide, phone was mint, etc. So I guess now, since I can't send it back, what should be the right thing to do?