Ordered a new 17" MBP with a hi-res screen on-line from the Apple store on Saturday. The only thing I customized was the screen. It came yesterday, a day earlier than the shipping estimate. Everything's good so far, right? I get home from work last night, excited, unbox, start it up, install my files from the Time Machine backup, and notice that the hi-res screen doesn't look much different than my current older 15" LCD MBP screen. I go into system profiler and, sure enough, it's a 1680x1050 LCD screen, not the hi-res LED screen. Everything else looks OK, but this really $#%@s. This was one of the main reasons I decided to upgrade. Anyway, I call Apple and after almost an hour on the phone (most of it on hold) and 3 transfers to different people who tell me they have to transfer me to another area (I think I ended up the same area I started at), they tell me they will send me a return authorization via e-mail. This takes 24 hours -- why does it take 24 hours? I have no idea why they can't just send the return info right away, and neither did the rep... After I get the return info, I have to take the MBP to FedEx, and then after Fed Ex notes the return in their system and notifies Apple (which could take another day), Apple will begin the process of sending me another. Bottom line, it looks like it's gonna take AT LEAST another week to fix the problem. Just venting, but I'm totally bummed about this whole experience so far, from the mistake, to the phone call, to the additonal delay.