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mdhwoods

macrumors regular
Original poster
Jul 13, 2008
178
26
I have an apple watch series 2 with a diagonal crack that runs from 1 corner to the other. There is no physical damage to the case or the screen itself except for the perfect crack. I have apple care + and set it off and they replaced it. What i am wonder is if this is actually a defect in the glass since there was no physical damage besides the crack. Only reason i noticed the crack is I went to do something on the watch and noticed the screen not working. If replaced under the apple care + that mean i used 1 of 2 the incidental damages

2 questions

how do i find out if it was repaired under warranty or apple care plus since i was required to pay the 70.00 before they would even look at it and cant seem to find anywhere that tells me what the found.

Thoughts on the cracks?

watch1.jpg
watch2.jpg
watch3.jpg


Thanks
 

smbu2000

macrumors 6502
Oct 19, 2014
464
217
Why would they charge you a fee just to look at it? If they charged you a fee on your AC+ then it means that you used one of your 2 incidents coverage.

Looking at the AW AC+ page.

https://www.apple.com/shop/product/S5398LL/A/applecare-for-apple-watch-and-apple-watch-nike

“and adds up to two incidents of accidental damage coverage, each subject to a $69 service fee plus applicable tax.”

It looks like that was the fee they charged you to replace it.
 

mdhwoods

macrumors regular
Original poster
Jul 13, 2008
178
26
Why would they charge you a fee just to look at it? If they charged you a fee on your AC+ then it means that you used one of your 2 incidents coverage.

Looking at the AW AC+ page.

https://www.apple.com/shop/product/S5398LL/A/applecare-for-apple-watch-and-apple-watch-nike

“and adds up to two incidents of accidental damage coverage, each subject to a $69 service fee plus applicable tax.”

It looks like that was the fee they charged you to replace it.


You have to pay the fee before its sent in or they do not send you the box to ship it off in. I assumed if it was under warranty the fee would be refunded. i made it clear i thought it was manufacture related during the set up for the repair. Maybe I am confused on how it worked. Maybe i had to supply the info but they did not charge the fee till after it was looked at? Got me but i still think there was a defect in the glass. I'm not sure how i could crack it perfectly like that without it shattering. I have no recollection of even bumping it against anything.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,254
Jacksonville, Florida
You have to pay the fee before its sent in or they do not send you the box to ship it off in. I assumed if it was under warranty the fee would be refunded. i made it clear i thought it was manufacture related during the set up for the repair. Maybe I am confused on how it worked. Maybe i had to supply the info but they did not charge the fee till after it was looked at? Got me but i still think there was a defect in the glass. I'm not sure how i could crack it perfectly like that without it shattering. I have no recollection of even bumping it against anything.

Not sure if Apple will see this as a defect.
 

Mabus51

Suspended
Aug 16, 2007
1,366
847
Battery swelling may have caused the screen to crack. Usually this is not the case and when the battery swells it just pops the screen out. I’ve only heard this happening to the series 0 devices though.
 

Resqu2

macrumors 6502a
Apr 23, 2011
862
293
I broke mine a few months ago, like you I had no idea how. The lady at Apple said it sounds like a warranty issue and I had a new watch 15 hours later. Paid nothing upfront and returned my broke one and no charge in the end. They did do a hold amount on my cc till I returned the broke one.
 
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