Maybe I'm just lucky, but the few times I've needed Apple service over the years, they've always been great.
I have a 2012 rMBP and about 2 years ago (just before my Apple care was going to run out) I decided to clean my screen. Instead of grabbing the screen cleaner bottle, I grabbed the lens cleaner bottle next to it. I sprayed the lens cleaner directly on the screen (something I no longer do!) and as I began to rub the screen I noticed that I was rubbing the anti reflective coating off! I tried to make it better by rubbing with a new cloth, but it just made it worse. When I was done I had a huge 6" "hole" in the center of my screen where the coating had rubbed off. At this time I didn't know that there were some issues with the reflective coating on these MacBooks. I sent it into Apple and admitted my mistake and they still replaced the screen for free!
Fast forward to today. I had read where the screen replacement program was set to expire next month and there were a few spots on my new (2 year old) screen. They weren't big spots but they were toward the center of the screen and sometimes showed up when I was doing some photo editing. I decided I would send it in and see if they would replace it for me. My rMBP also needed a new battery, but I thought I would just send it in for the screen replacement at this time and worry about the battery later.
I received an email today that I should contact them about my rMBP. I was thinking that they had probably denied the screen replacement as they had already replaced the screen once. Instead, they said that my Macbook had been okayed for the free screen replacement, but that I also needed a new battery. The suggested service involved replacing the battery and the top case for $300. I decided to go ahead with the service, but the service rep was having a hard time getting my credit card to work. She put me on hold and when she came back she said that for some reason they were unable to add a charge to the warranty work, so they we're going to replace the battery and top case for free!
Wow! Once again Apple service has gone above and beyond for me. I don't think there are many companies out there that would replace all those parts on a 4 year old laptop for free!
I have a 2012 rMBP and about 2 years ago (just before my Apple care was going to run out) I decided to clean my screen. Instead of grabbing the screen cleaner bottle, I grabbed the lens cleaner bottle next to it. I sprayed the lens cleaner directly on the screen (something I no longer do!) and as I began to rub the screen I noticed that I was rubbing the anti reflective coating off! I tried to make it better by rubbing with a new cloth, but it just made it worse. When I was done I had a huge 6" "hole" in the center of my screen where the coating had rubbed off. At this time I didn't know that there were some issues with the reflective coating on these MacBooks. I sent it into Apple and admitted my mistake and they still replaced the screen for free!
Fast forward to today. I had read where the screen replacement program was set to expire next month and there were a few spots on my new (2 year old) screen. They weren't big spots but they were toward the center of the screen and sometimes showed up when I was doing some photo editing. I decided I would send it in and see if they would replace it for me. My rMBP also needed a new battery, but I thought I would just send it in for the screen replacement at this time and worry about the battery later.
I received an email today that I should contact them about my rMBP. I was thinking that they had probably denied the screen replacement as they had already replaced the screen once. Instead, they said that my Macbook had been okayed for the free screen replacement, but that I also needed a new battery. The suggested service involved replacing the battery and the top case for $300. I decided to go ahead with the service, but the service rep was having a hard time getting my credit card to work. She put me on hold and when she came back she said that for some reason they were unable to add a charge to the warranty work, so they we're going to replace the battery and top case for free!
Wow! Once again Apple service has gone above and beyond for me. I don't think there are many companies out there that would replace all those parts on a 4 year old laptop for free!
