Apple service IS phenomenal - my iMac had a scratch :)

CHSeifert

macrumors 6502
Original poster
Just around the deadline for return of the Apple stuff I bought online at the Apple store I found a white mark or dent in the side of my iMac. Nothing special but none the less a pretty clear dent or scratch in the Alu. My TimeCapsule also had a scratch in the white plastic and I asked the very nice and friendly Apple Support Lady what to do. She asked for photos and I took some pretty poor ones with my iPhone 4 cam (my Canon Pro is at my parents house ATM)

Next day she emailed me stating that she had processed the return order and ordered new identically specced stuff.

If I'm lucky they will send me a new 2 tb TimeCapsule - the one I bought in june was the old one :)

Here's the pics I emailed the Apple support lady. Must say that Apple really lives up to its name and reputation in my case :)



 
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saschke

macrumors 6502
Feb 2, 2008
382
28
You have FOUND that big, fat, white mark after nearly one year of standard warranty time? lol. Congrats to you though for getting new stuff.
 

EasyRider

macrumors regular
Mar 28, 2008
119
0
You have FOUND that big, fat, white mark after nearly one year of standard warranty time? lol. Congrats to you though for getting new stuff.
He didn't wait a year, it was within the return policy timeframe. He could of just easily returned it and bought a new one.
 

AppleNewton

macrumors 68000
Apr 3, 2007
1,697
84
1 Finite Place
are they going to give you the difference in price for the time capsule as they lowered the price on the 2TB significantly since if you did in fact order the previous generation 2TB at $499? or atleast upgrade it to the 3TB.

Sucks they came blemished but all works out...
 

CHSeifert

macrumors 6502
Original poster
are they going to give you the difference in price for the time capsule as they lowered the price on the 2TB significantly since if you did in fact order the previous generation 2TB at $499? or atleast upgrade it to the 3TB.

Sucks they came blemished but all works out...
Apple customer service as I say is awesome - On top of getting new hopefully none scratched apple gear, I also received the price difference between what I paid for the 2 TB TimeCapsule in may/June and what it cost now, I received a free Lion upgrade AND the back to school offer for the app store.

110% top notch customers service !!!!

10/10 Stars and I'm not even an Apple fanboy :)

Just have to be honest about how great their service is in my case :)

No I found it when I unpacked it Sunday, 13 days after I received ;)


----

I cannot believe you waited 13 days to unpack it!! Mine was opened within minutes of getting it home ;)
I was in the process of painting my flat and worked overtime at my job because a coworker was sick. So didn't have time to unpack it before that :)
 
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AppleNewton

macrumors 68000
Apr 3, 2007
1,697
84
1 Finite Place
Apple customer service as I say is awesome - On top of getting new hopefully none scratched apple gear, I also received the price difference between what I paid for the 2 TB TimeCapsule in may/June and what it cost now, I received a free Lion upgrade AND the back to school offer for the app store.

110% top notch customers service !!!!

10/10 Stars and I'm not even an Apple fanboy :)

Just have to be honest about how great their service is in my case :)

glad to hear they took care of you big time. yeah you get some good CSR and not so good ones sometimes.
i'm dealing with one right now that is less than stellar and sort of a dolt when it comes to anything other than responding with templated answers. I mean for the amount I spent on a high-end imac 27" any hardware issues should be resolved/sent out a replacement unit. its funny I see people returning them for smaller non-issues easily but actual DOA its a nightmare -- in this particular incident at least. never had issues when I had to reach them.


but all in all good to hear its straightened out.
 
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