Apple Service is so great!

Did you call ahead or just drop by? I have what appears to be one dead pixel, and was planning on swinging by tomorrow.

I was going to let it go, but every time i'm on a light background i can't help but stare at it.

 

The same thing happened to me. I went in this morning with both my girlfriend's and mine that had some screen issues. Mine had a dead pixel and large debris at the corner. Hers has just a kit if dust or something at the top.

They replaced them both with no questions asked. Both are perfect now!

I am very happy.

 

Can you do this at a Best Buy store if you bought it from there?

 

So you praise apple for giving letting u exchange a faulty product?

oh well

 

How did yoo test?

 

Cool, the only thing I hated about the Apple service on the day I bought my ipad though is their insistence on using your first name. They asked for it before I went in and then everyone they handed me off to they made sure to introduce me by my name. I appreciate the effort to seem personable, but it just seemed soooo fake.

 

The first Apple product I owned was the first gen iPhone. I had some funky pixels but I was out of warranty. The Apple store replaced it with no questions asked. That alone earned my business.

Oddly enough, I have to exchange my iPad this evening because there were scratches on the screen when it arrived.

 

In a word: yes.

Lots of companies have thresholds for replacement, I think officially Apple has a 3 dead pixel threshold.

Especially with the limited stock, this could have been much, muc more stressful.

 

Totally agreed.

I had what was either a dead pixel or two (didn't look to be) or a speck under the glass, about a quarter inch from the border, and the genius bar folks got me swapped out with a brand new one in a few minutes.

They were very reassuring and it was a great gesture when they said "it should be right for you. we'll make it right". Some places/brands may not have been so accommodating so quickly.

Considering what a zoo the fifth ave store was today, I thought I'd be in for a much longer lunch hour.

 

I had a large piece of dust under the glass. I exchanged and now have two dead pixels in the center area of the screen. I'm thinking of just returning the ipad and waiting for the quality control to improve. I don't want to exchange constantly but on a small screen that I will mostly use for ebooks I expect the screen to have no dust or dead pixels. Is that too much to expect?

 

+1.

I went in to Apple store today because a key got popped off my MacBook white keyboard. Long since out of warranty. I didn't feel like wrestling with the tiny little scissors joint and I figured the charge wouldn't be terrible. Turned out there was in fact a little plastic piece broken off...and they replaced the whole keyboard-top. For free. I still don't even really know why it was free, but not complaining.

 

I had a friend who bought a new LCD HDTV (something over 50") - when he got it home it had a group of 6 or 7 stuck/dead pixels in a group (several were stuck to red, adjacent to several that were black). It was very obvious on pretty much any background. He tried to take it back, but they had a 9 pixel policy unless the pixels were in the center of the screen, so they wouldn't give him a replacement. After several weeks of back and forth with various company representatives, he had a lawyer friend send a fairly threatening letter, which resulted in a replacement. If he didn't happen to be friends with a lawyer who sent a letter for free, he probably would still be stuck with it.

So yes, Apple definitely deserves praise for this.

 

A lot of companies would require you to ship the product back for an exchange.

 

I decided to try one more time with the hope of receiving and ipad with no dust, dead, or stuck pixels. First one had a large piece of dust that was always visible even if the screen was powered off, the second had a red pixel dead center of the screen and this one has 5 dead/stuck
pixels (some red and some black).

I guess the ipad won't be for me... I just don't understand Apples quality control on these things. I had 3 acer $299 netbooks and never had a dead pixel. Does Apple even care about the quality of screens they use?!? I just don't get it unless I am that unlucky? I know their service is top
notch but this is so frustrating.