So I have a 2010" MBP 13" (one of a many I had, two had obvious in the center dead pixels, one scraped against the body when I closed the hinge, etc) The new magsafe stops charging if I move it so they replaced that, wheh. But my hinge makes a snap crackle and pop and I can't fix it. I tried sliding the hinge left and right, still does it. Some positions more than others. I took it in and had the hinge tightened. Fixed the problem for all of 5 minutes. Brought it back and.. Anyways, the genius (a different one) was really rude and told me they all do the same thing. I said my mom's aluminum macbook never does, he said it was a different hinge assembly. I also told him a lot of my friends have the same model (13" MBP) and no hinge issues. He said try the floor models, they'll all be the same. I tried two random ones, no matter how slow I moved them, no clicking/snapping response. I asked to speak to the manager who claimed it was a difficult problem to identify that would result in probably no repair and they didn't just have to replace the toplid, it'd be the whole hinge assembly -- admitting this right after saying he doesn't know the root of the problem because he is the manager, not a technician. Also interesting after the first tech confirmed there was an issue and tried resolving it by tightening the hinges but failed. So the techie and the manager denied me service especially after being told they all do it and me putting his claim to the test. Also all this after the first genius told me there was an issue and tried fixing it really quickly but the issue came right back. I also told him clearly they all don't do this as Apple wouldnt advertise a sleek macbook pro with popping and crackling problems. What jerks and what a heap of misinformation from one genius to the next. This guy was arrogant and didn't want to put any time into diagnosing my machine. UPDATE: now it's at an AASP where I expect it to be given the light of day. I'm done with this one Apple store, always crowded, one out of every two geniuses is arrogant, etc... Never had a worse apple experience than at any other store.