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macrumors 6502a
Original poster
Mar 8, 2012
I'm trying to find some past topics on the site but have failed to so far - but basically i want to know of peoples experiences when having their MBP returned from the apple service centre/store from repairs. Has anyone received it with scratches or other damage that wasn't there originally?

i'm taking my MBP into the store next week for repair.. thinking of taking HQ (DSLR) photos of my laptop's condition before taking it in - i've taken very good care of it with not a single blemish or scratch on it. not including the markings the mag safe charger leaves.

but if it does come back scratched - is there any good way to go about this? i will refuse to take my laptop back (i will open it and check it in store ) if it has any scratches on it.
Last edited:


macrumors 6502a
Jan 9, 2014
Bolton, UK.
When you take it in they inspect it and put any scratches or dents on the work authorisation form.
If that shows nothing you should get it back in the same condition.
If they do any damage they will offer to repair/replace those parts.



macrumors 68000
Sep 18, 2013
Manchester, UK
I took mine in recently and took photos beforehand. I also pointed out to the tech that it was in perfect condition and he agreed.
It does no harm to have evidence of condition beforehand.


macrumors G3
Mar 26, 2013
Elkton, Maryland
I once watched as the Genius tried to remove the Speck case by putting the lid on the Bar and opening the bottom away from the screen to a 45 degree angle and snapping the case :eek:. They completely destroyed my case and bent the hinge out of alignment. Then when I got it back there was a deep gash in the bottom case. Needless to say they ordered a new bottom case and had to fix the hinge. All of this for an appointment to simply reload Lion.
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