Apple Service Repair - Returned scratched?

Discussion in 'MacBook Pro' started by iOrbit, Jun 21, 2014.

  1. iOrbit, Jun 21, 2014
    Last edited: Jun 21, 2014

    iOrbit macrumors 6502a

    Mar 8, 2012
    I'm trying to find some past topics on the site but have failed to so far - but basically i want to know of peoples experiences when having their MBP returned from the apple service centre/store from repairs. Has anyone received it with scratches or other damage that wasn't there originally?

    i'm taking my MBP into the store next week for repair.. thinking of taking HQ (DSLR) photos of my laptop's condition before taking it in - i've taken very good care of it with not a single blemish or scratch on it. not including the markings the mag safe charger leaves.

    but if it does come back scratched - is there any good way to go about this? i will refuse to take my laptop back (i will open it and check it in store ) if it has any scratches on it.
  2. Barney63 macrumors 6502a


    Jan 9, 2014
    Bolton, UK.
    When you take it in they inspect it and put any scratches or dents on the work authorisation form.
    If that shows nothing you should get it back in the same condition.
    If they do any damage they will offer to repair/replace those parts.

  3. Quackers macrumors 6502a

    Sep 18, 2013
    Manchester, UK
    I took mine in recently and took photos beforehand. I also pointed out to the tech that it was in perfect condition and he agreed.
    It does no harm to have evidence of condition beforehand.
  4. BeeJee macrumors 6502

    Nov 27, 2011
    Long Island/North Jersey
    My uncle had his MBP returned to him by Apple with cookie crumbs and water spots all around the trackpad/keyboard area. Needless to say, voices got loud. Lol
  5. Altemose macrumors G3


    Mar 26, 2013
    Elkton, Maryland
    I once watched as the Genius tried to remove the Speck case by putting the lid on the Bar and opening the bottom away from the screen to a 45 degree angle and snapping the case :eek:. They completely destroyed my case and bent the hinge out of alignment. Then when I got it back there was a deep gash in the bottom case. Needless to say they ordered a new bottom case and had to fix the hinge. All of this for an appointment to simply reload Lion.

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