About 3 weeks ago I decided to buy a mac. I settled on one of the 1.8 dual powermacs that was on sale. To make a long story short shipping was going to be much longer than the 1-2 days they had posted on their website, after calling them they worked out a deal with me for a refurb dual 2.0 ghz which arrived a couple days ago dead on arrival. Then they worked out a deal to send it back and they would replace with a new dual 2.0 powermac. Let me tell you, if this had been Dell it would have been a nightmare. I've had far less troubles with my Dell laptop but the hassle factor was way way worse. With Apple I spoke ot someone I could understand, they seemed genuinly concerned and handled the whole situation in a pleasant professional manner. I was very impressed. I know some have complained about Apples service, but I must tell you it is miles ahead of Dells. Normally with all the problems I would have been angry, but the folks at Apple treated me like a human being so it became only a minor inconvenience. They have turned me into a very loyal customer.