About 3 weeks ago I decided to buy a mac. I settled on one of the 1.8 dual powermacs that was on sale. To make a long story short shipping was going to be much longer than the 1-2 days they had posted on their website, after calling them they worked out a deal with me for a refurb dual 2.0 ghz which arrived a couple days ago dead on arrival. Then they worked out a deal to send it back and they would replace with a new dual 2.0 powermac. Let me tell you, if this had been Dell it would have been a nightmare. I've had far less troubles with my Dell laptop but the hassle factor was way way worse. With Apple I spoke ot someone I could understand, they seemed genuinly concerned and handled the whole situation in a pleasant professional manner. I was very impressed. I know some have complained about Apples service, but I must tell you it is miles ahead of Dells. Normally with all the problems I would have been angry, but the folks at Apple treated me like a human being so it became only a minor inconvenience. They have turned me into a very loyal customer.
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Apple Service
- Thread starter jeffgtr
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I agree Apple's tech support seem to be very good (at least when compared to dells). I called Apple just to ask a few questions before buying a new Mac and they were all very informative and helpfull. On top of that they all spoke perfect english 
. Everytime that I used to call dell my call was forwarded to either India or Pakistan . Never, ever got anyone who was understandable with out asking them to repeat themselves two, three, or four times. Oh well...it is dell after all.
. Everytime that I used to call dell my call was forwarded to either India or Pakistan . Never, ever got anyone who was understandable with out asking them to repeat themselves two, three, or four times. Oh well...it is dell after all.