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Apple Shells Out $3.4 Million to Chileans to Settle Planned Obsolescence Lawsuit

jimbobb24 said:
For the 1000th time we revisit this issue and the same nonsense. It’s not throttling it’s battery management. Every modern piece of hardware does it. But Apple did it and everyone freaks out. But the alternatives were worse - shutting the whole device down. But this electrical engineering is too complicated for users and too complicated for judges. All lawyers see is free money.
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It was "battery management" of a degraded battery, with insufficient peak capacity, that was completely hidden from the user. Apple stores were refusing to replace the battery, even at the users cost, stating that it passed all tests.

Yeah, I'd say that's worthy of "freaking out" over.
 
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What utter nonsense, these countries and lawyers attack Apple as they are an easy populist target "Clickbait" effectively. By and large it is incontrovertible that Apple does better by its customers than any comparable company. Literally hundreds of millions of old Android phones out there with no updates at all after three years, where's the whining and lawsuits on that?
 
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Apple should be sanctioned for what they do. A big tech corporation out of control and forces people into buying new, overpriced junk that does the same thing. This is one example where they should be fully sanctioned.
 
robfoll said:
What utter nonsense, these countries and lawyers attack Apple as they are an easy populist target "Clickbait" effectively. By and large it is incontrovertible that Apple does better by its customers than any comparable company. Literally hundreds of millions of old Android phones out there with no updates at all after three years, where's the whining and lawsuits on that?
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Ask Google.. but it doesn't matter - they are all the same. Apple, Google - all the same and all needing to be sanctioned for what they do to their consumers.
 
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Macbookprodude said:
Ask Google.. but it doesn't matter - they are all the same. Apple, Google - all the same and all needing to be sanctioned for what they do to their consumers.
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Ok. This is it right here. They do all do it absolutely, and not just the big companies.
 
H2SO4 said:
Ok. This is it right here. They do all do it absolutely, and not just the big companies.
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Sadly, this is true. Without getting political, this all has to stop or consumers will lose faith in those companies. Its happening now. I refuse to buy newer Apple Macs because 1. they are built like crap 2. They cut corners 3. Apple, google, etc they don't give a rats...... about anyone. If your mac is broken, wow, we will gladly sell you a new one. No need to try and fix it.
 
robfoll said:
What utter nonsense, these countries and lawyers attack Apple as they are an easy populist target "Clickbait" effectively. By and large it is incontrovertible that Apple does better by its customers than any comparable company. Literally hundreds of millions of old Android phones out there with no updates at all after three years, where's the whining and lawsuits on that?
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This is not an Android forum, I don’t go on Android forums, have historically spent less than 5 mins, cumulatively on one and have no plans to do so going forward.
I don’t take a lot of notice of Android news.

What that means is that I and maybe a lot of others here have no idea if Android mfrs are or are not spending a lot of time in court defending similar suits.
That doesn’t prove your argument is correct nor does it absolve Apple of bad faith decisions.
 
Apple is horrible company to deal with - simple as that ! Plenty of proof backs this up. Let them lose, best for the Ecosystem.
 
Macbookprodude said:
Sadly, this is true. Without getting political, this all has to stop or consumers will lose faith in those companies. Its happening now. I refuse to buy newer Apple Macs because 1. they are built like crap 2. They cut corners 3. Apple, google, etc they don't give a rats...... about anyone. If your mac is broken, wow, we will gladly sell you a new one. No need to try and fix it.
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I used to buy Apple products without really even needing them.
Ooh, the new iPhone* is out!!!!
I’d buy it. Same with a Mac.
Not anymore. The drop in quality and double talk and the dumbing down and removal of features has put a stop to that.
 
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jimbobb24 said:
For the 1000th time we revisit this issue and the same nonsense. It’s not throttling it’s battery management. Every modern piece of hardware does it. But Apple did it and everyone freaks out. But the alternatives were worse - shutting the whole device down. But this electrical engineering is too complicated for users and too complicated for judges. All lawyers see is free money.
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Serious question.
Have you actually looked at how Apple handled this whole complaint?

They implemented the software, and then, when you took your phone in ‘succesfully tested’ and refused to replace the battery but instead told you your phone was no longer viable and encouraged you to buy a new one.

Jeez.
 
Exactly.. Plus with all this spying and controlling customers with new apple stuff, I don't want any part of that. I have the following Macs and Apple can't track me at all because none of them use their newer chips. I use a G4 Titanium PB for basics, I have a 5,1 Mac Pro for video production and editing. I also have a G5 Quad sitting in the box. I have also a 2012/2015 MacBook Pro. a Pismo G4 for nostalgia. - Not one of these macs I own were built like crap and the quality on them is excellent, compared to the s*** that they make today.
 
H2SO4 said:
Serious question.
Have you actually looked at how Apple handled this whole complaint?

They implemented the software, and then, when you took your phone in ‘succesfully tested’ and refused to replace the battery but instead told you your phone was no longer viable and encouraged you to buy a new one.

Jeez.
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Forced Obsolesence. This is Apple's way of saying - screw you, get a new machine and forget about the old. Sure. Have any idea how many old macs are rescued from landfills because Apple doesn't love them ? MILLIONS.
 
Pennies. This is an indictment of Apple, and they hand out a thousandth of a penny,.
 
H2SO4 said:
This is not an Android forum, I don’t go on Android forums, have historically spent less than 5 mins, cumulatively on one and have no plans to do so going forward.
I don’t take a lot of notice of Android news.

What that means is that I and maybe a lot of others here have no idea if Android mfrs are or are not spending a lot of time in court defending similar suits.
That doesn’t prove your argument is correct nor does it absolve Apple of bad faith decisions.
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There was no bad faith decisions, just some stupidity as Apple was trying to sort out potential battery issues in hundreds of millions of iphones and to have a cohesive strategy to deal with the issues. Their game plan came back to bite them with fines, but I figure they already knew fines might be coming and decided paying the fines was the lesser of two evils than handling the problem cohesively.
H2SO4 said:
I used to buy Apple products without really even needing them.
Ooh, the new iPhone* is out!!!!
I’d buy it. Same with a Mac.
Not anymore. The drop in quality and double talk and the dumbing down and removal of features has put a stop to that.
Click to expand...
Perfect. It seems you're doing was best for you, instead of acting as if you are in the "reality distorition" field as has been alleged (about the masses) in posts here more than once.
 
I7guy said:
There was no bad faith decisions, just some stupidity as Apple was trying to sort out potential battery issues in hundreds of millions of iphones and to have a cohesive strategy to deal with the issues. Their game plan came back to bite them with fines, but I figure they already knew fines might be coming and decided paying the fines was the lesser of two evils than handling the problem cohesively.

Perfect. It seems you're doing was best for you, instead of acting as if you are in the "reality distorition" field as has been alleged (about the masses) in posts here more than once.
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I would say getting customers in, testing their phones and then saying a new one was needed when it was just a fault battery is a bad faith decision.
Apple download diagnostics from millions of devices when they sync.
They are very likely aware of software crashing and power supply problems before you are.
They knew and still f***ed over their customers.
 
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SFjohn said:
No good deed goes unpunished. Apple made their phones last longer by slowing imperceptibly as their batteries got old. That’s the exact opposite of planned obsolescence. You got the most life possible out of phones from Apple, still do.
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But they didn’t inform their customers a simple battery replacement would fix older and slower phones.
 
deevey said:
Are Flash Alerts turned on in Accessibility > Audio Visual ?
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Yes, they were. I'd never even knew this existed before! Thank you for pointing this one out.

So many customized settings are buried deep, deep, deep within other various settings, it's really difficult to catch every single one, especially the ones Apple automatically turns "on" after every dot upgrade ("Game Center" in particular).
 
H2SO4 said:
I would say getting customers in, testing their phones and then saying a new one was needed when it was just a fault battery is a bad faith decision.
Apple download diagnostics from millions of devices when they sync.
They are very likely aware of software crashing and power supply problems before you are.
They knew and still f***ed over their customers.
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Clearly some customers were not served well. Gathering the information, deciding on the best way to remediate the issue, get a program in place, probably took a bit of time. I'm sure Apple weighed the scenario of having an inconsistent policy with not saying anything and having the appearance of not serving their customers well.
 
I7guy said:
Clearly some customers were not served well. Gathering the information, deciding on the best way to remediate the issue, get a program in place, probably took a bit of time. I'm sure Apple weighed the scenario of having an inconsistent policy with not saying anything and having the appearance of not serving their customers well.
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Regardless. They knew.

When you sync your phone, (if you sync it and I know some don't but there will be millions of people worldwide that do), that kind of info is what goes back.
They know about sudden shutdowns and will have for some time.
For them to allow consumers to enter the store, test their phone and battery using bespoke software and still tell them they need a new phone is almost criminal. A few times I get that as we all make mistakes and we all see things differently.
But it appeared in the media and on their and many forums ages ago. There was too much noise for them not to know about it.

They weighed what they usually do; What can we get away with and if we can't what are we going to give or tell customers as an excuse.
 
H2SO4 said:
Regardless. They knew.

When you sync your phone, (if you sync it and I know some don't but there will be millions of people worldwide that do), that kind of info is what goes back.
They know about sudden shutdowns and will have for some time.
For them to allow consumers to enter the store, test their phone and battery using bespoke software and still tell them they need a new phone is almost criminal. A few times I get that as we all make mistakes and we all see things differently.
But it appeared in the media and on their and many forums ages ago. There was too much noise for them not to know about it.

They weighed what they usually do; What can we get away with and if we can't what are we going to give or tell customers as an excuse.
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We definitely disagree on intent. But I don’t disagree Apple knew there was an issue.

Personally, my iPhone 6s had the battery replaced, I couldn’t tell there was anything amiss, but that’s me.
 
I7guy said:
We definitely disagree on intent. But I don’t disagree Apple knew there was an issue.

Personally, my iPhone 6s had the battery replaced, I couldn’t tell there was anything amiss, but that’s me.
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Haven't got a problem. We see things differently.

I can't seem to square the circle that says you know there is a problem but you choose to ignore it. Yet that is not nefarious intent.
 
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