Apple shipped EMPTY MB box. Now what?

Discussion in 'Apple, Inc and Tech Industry' started by Daveway, Jul 31, 2007.

  1. Daveway macrumors 68040

    Daveway

    Joined:
    Jul 10, 2004
    Location:
    New Orleans / Lafayette, La
    #1
    My roommate is switching to the mac, but is having trouble getting her MB.

    When it arrived on July 25th, there was no MB inside the MB box. She still had all the cables and documentation, but no Macbook.

    We called Apple and they keep saying they're investigating the situation. They have given no time frame for a resolution, and my roommate needs this laptop next week for a project.

    Has this happened to anyone else? Where should I turn?
     
  2. Lone Deranger macrumors 65816

    Lone Deranger

    Joined:
    Apr 23, 2006
    Location:
    London
  3. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
  4. paulyras macrumors 6502

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    Dec 3, 2006
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    Singapore
  5. applehero macrumors 6502

    Joined:
    Jun 12, 2007
    Location:
    29º 25' 26"N, 95º 29' 36"W
    #5
    That's definitely a first for me. Either a major 'oops!' on Apple or mail tampering. Check the packaging for evidence of tampering.
     
  6. Daveway thread starter macrumors 68040

    Daveway

    Joined:
    Jul 10, 2004
    Location:
    New Orleans / Lafayette, La
    #6
    She told me that before it was opened, it did have anything that appeared to be tampered with. She just said that it was very light.
    The Fed-Ex tracking page had the package weighing in at 9lbs...
    Fed-Ex stopped by a couple days later to pickup the box and return it to Apple I guess.

    Isn't there a branch of Apple Support that ensures customer satisfaction issues?
     
  7. imac/cheese macrumors 6502a

    Joined:
    Jun 7, 2007
    #7
    Man that is just horrible. We are pulling for her... please let us know how this turns out.
     
  8. luminosity macrumors 65816

    luminosity

    Joined:
    Jan 10, 2006
    Location:
    Arizona
    #8
    This sort of reminds me of my opening a frozen chicken dinner, sitting down to eat it and noticing that there was absolutely no chicken (contrary to the many times I'd eaten it without incident before).

    Except that MBs cost a hell of a lot more.
     
  9. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #9
    apple executive relations - email sjobs@apple.com

    They don't "ensure" satisfaction, but they come damn close on a lot of issues. I got a sweet big discount off my next Apple store purchase after a genius ****ed up my iPhone box exchange and I sent off a rattled email to that address. Who knows what they'd do if the macbook came missing.
     
  10. -::ubermann::- macrumors regular

    Joined:
    Sep 9, 2006
    #10
    closest that comes to my mind is a french tourist that sold a digital camera to a guy i know, it didnt work, after he checked the case of the camera was empty :eek: hahaha
     

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