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Apple shipped me the wrong macbook.... UGH!

B

bedrock22

macrumors member
Original poster
Jan 21, 2004
32
0
So a few days ago I ordered a refurbished 2.6 15" macbook pro... but when I opened the box today it was, in fact, a 2.4 ghz model. I already got off the phone with Apple and its going back via fedex later today...

has this ever happened to anyone? I'm stewing in anger over this mixup -- how hard is it to put the RIGHT model in the effing box? even the packaging slip said 2.6 ghz.... Is there any particular email I can write to and file a complaint? Now I'm backed up because I have to wait for this thing to ship back, and wait fro my replacement to ship...

I expected better from apple, especially since its shipping from the guys up in northern california, not from China....

This is SO FRUSTRATING!!!!
 
i would just try to relax and accept the fact that mistakes happen. apple will replace your system, and all will be fine. it is a pretty big inconvenience, i know, but is it really all that big a deal?
 
I know, and you're right... and in a few hours, it wont be AS big a deal as it is now....

my point remains, this is such a needless error... I was going to use the machine for work, and now I'm set back at least a week while I wait for apple to quietly replace my machine... tech flaws I can understand... but shipping me the wrong machine just plain seems LAZY. I'm sorry, this sort of thing really shouldnt happen...
 
I've seen this happen in the past to other members, but it always seems to be refurbs.

Usually, Apple sends a *better* model than the one that was ordered, or throws in extra RAM or a larger hard drive.

But as the first reply says, mistakes happen - you'll get what you paid for. If you talk to a nice sales person on the phone, maybe you can even get something extra for your trouble, like some memory or iLife or something. It's worth asking.
 
Neil321 said:
What makes you think Apples special & different from any other company?,they all employ humans who make mistakes
Click to expand...

exactly, and its not like it says on the front of the machine "2.4ghz 15" "

its just a matter of it accidently getting stuck in a wrong stack and no one noticing because its not OBVIOUS, it would be completely different if it was blindingly obvious that it was wrong, but its not SO CHILL

this is exactly why i think everyone should be forced to work in either customer service or retail for a year before they are 21, then maybe the world would be a better place
 
squeeks said:
exactly, and its not like it says on the front of the machine "2.4ghz 15" "

its just a matter of it accidently getting stuck in a wrong stack and no one noticing because its not OBVIOUS, it would be completely different if it was blindingly obvious that it was wrong, but its not SO CHILL

this is exactly why i think everyone should be forced to work in either customer service or retail for a year before they are 21, then maybe the world would be a better place
Click to expand...

i worked in retail customer service for 6 years, 3 in computer sales, fancy pants. what were you saying?
 
I've heard of people getting better machines, but not the other way around. I'm sure Apple will ship out your 2.6GHz using a better method of shipping, and they might throw in a RAM or HD upgrade. Sorry about your troubles, but looks like Apple is fixing it for you!

Good luck. :)
 
bedrock22 said:
i worked in retail customer service for 6 years, 3 in computer sales, fancy pants. what were you saying?
Click to expand...

And I'll bet you never once made a mistake or had a bad day. Good for you.

It does suck, but it happens. Nothing you can do about it now, and anger will only raise your blood pressure.
 
squeeks said:
then how can you possibly be so pissed about what happened?

im sorry, you must be perfect:p
Click to expand...

hah, come to think of it, im pretty sure I got out of that business because of people like me.

we were small-time.... we made mistakes, but mostly because we weren't really equipped to handle some jobs. i just figured apple had this down to a T... i figured they've got a huge operation of computers that know exactly where particular machines are stored and where they're going, and that a tiny mistake like this wouldnt really happen.

anyway, I'm feeling better. who knows, maybe I'll get a free ilife. at least i can continue my Battlestar Galactica marathon uninterrupted now... :cool:
 
apple is not like an alien corporation with a high tech warehouse. It's probably just an average echo-ey (?) warehouse with fluorescent lighting and bored people in it quietly picking a mbp and placing it into a box.
 
I agree with the others that you should take this as an opportunity to relax.

However, having said that, your best bet for compensation is to call the corporate office at 408.996.1010.

Ask for corporate customer relations.

Believe me, they'll give you something.

If they haven't offered anything, explain that you are looking for a "gesture of goodwill" so that you can continue being a loyal customer. Those are keywords they use.
 
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