Ive never purchased anything from directly in store, so I thought I would give it a try. So i decided to go grab an iPad2 last week. Called the Regent Street store to confirm stock, jumped into a cab and headed there. Walked into the store, asked the first Sales person for a white iPad 2 32GB wifi. To which she answer - " We only have wifi". I answered - "I want wifi". "go stand in that Q and someone will help you". Got into the Q, made to the front - "White iPad 2 32GB wifi please". To which the cashier answered - " We only have wifi". I answered - "I want wifi". "Go upstairs and someone will help you". Headed upstairs, asked the first free staff memeber -" Could I have a white iPad 2 32GB wifi". Replied - " We only have wifi". I answered - "I want wifi". "Go stand in that Q and someone will help you!" Headed to the Q, literally in the middle of the floor. Finally got to the front of the Q, after having to listen to 3 Apple Staff member discussing their lives and loves with eachother for 5 minutes, infront of the Q of 10 people waiting. "White iPad 2 32GB Wifi please" - I asked. Guy - " We only have wifi". I answered - "I want wifi". So after 45 minutes of getting messed around, staff clearly too involved with having their blue tee's and how cool they are. I got my iPad 2. Its not like the store was crazy and they dont have enough staff. I just wonder, why is it so difficult to buy something from direct and why they hiring kids than clearly dont give a crap. Ive been a Mac user for quite sometime now, but doubt Ill visit an store again.