Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple short-changing on AppleCare+ Warranty

X

xmango

macrumors newbie
Original poster
Sep 23, 2014
8
0
I received a 'AppleCare+ Proof of coverage certificate' email from Apple for my new iPhone 6s Plus. I noticed the dates being off by few days.

I expect the warranty to be for 2 full years from the date I receive my iPhone. As the expected delivery date is Sept 25, 2015, I expect the warranty to be effective until Sept 25, 2017. However, the coverage letter states the warranty being only until Sept 21, 2017, 4 days before what it should be. :mad:

Anyone else seeing Apple short-changing on warranty ?

upload_2015-9-22_17-56-0.png
 
Yeah, same here. Although, I wouldn't worry about it now. If you actually find yourself needing a warranty repair in those last few days, then just bring it up with a manager at that time. I doubt they would give you a hassle.
 
Apple can't know what day you receive your phone when you place the order. It's a placeholder date. The date will update when you activate your phone.
 
Standard procedure for Apple. The coverage starts from ship date. Don't worry. They will work with you if you have an issue within those "4 days".
 
  • Like
Reactions: aristobrat
DoofenshmirtzEI said:
Apple can't know what day you receive your phone when you place the order. It's a placeholder date. The date will update when you activate your phone.
Click to expand...

Didn't know that activation date will update the coverage dates. Have you experienced it?
 
xmango said:
Didn't know that activation date will update the coverage dates. Have you experienced it?
Click to expand...
It definitely doesn't.

EDIT: Actually, it might. If you check supportprofile.apple.com and click on your new 6s/plus, it will not show a date. I checked the date on my 6 that I preordered and got on launch day and it said the 18th so I guess it does update. The date in the email was probably a placeholder like stated above.
 
Last edited:
My 6+ shipped on 9/18/14 and I received it on 9/19/14. I went to the Apple Store and bought AC+ on 9/22/14 and my expiration date is 9/18/16.
 
edlex said:
My 6+ shipped on 9/18/14 and I received it on 9/19/14. I went to the Apple Store and bought AC+ on 9/22/14 and my expiration date is 9/18/16.
Click to expand...
That is correct. Warranty coverage for 2 years from 9/19/14 ends on 9/18/16. If it ended on 9/19/16, that would be 2 years and 1 day. Coverage includes the day it expires.
 
  • Like
Reactions: edlex
There's other threads in here about that, with a summary that it gets updated when you activate your phone. I'd say don't worry about it till after you do that. You can always phone apple back then.

C
 
Chill out until you get the phone and save your angry emoticons until you actually need them. You only get 3 per quarter after all.
 
xmango said:
I received a 'AppleCare+ Proof of coverage certificate' email from Apple for my new iPhone 6s Plus. I noticed the dates being off by few days.

I expect the warranty to be for 2 full years from the date I receive my iPhone. As the expected delivery date is Sept 25, 2015, I expect the warranty to be effective until Sept 25, 2017. However, the coverage letter states the warranty being only until Sept 21, 2017, 4 days before what it should be. :mad:

Anyone else seeing Apple short-changing on warranty ?

View attachment 584274
Click to expand...

I got the same email and if you read further down it says, "If you receive this message before you receive your iPhone, your Coverage Period End Date will automatically adjust to two years from the date you first activate your iPhone."

No need to worry. You're not being short changed.
 
  • Like
Reactions: willmtaylor
I just posted my current saga (Apple not honoring AppleCare+ Warranty) and it relates to this thread.
We to have AppleCare confirmed and certificated by Apple, but not they won't support nor fix or replace the phone.
I need social media help I think to get Apples attention to the horrible treatment we have been provided and the huge run around we are being forced to endure.. At this stage my phone is a brick and Apple won't honor the AppleCare warranty.. I have been polite, pleasant and following their process, but hit a roadblock. How can we get past this?
Appreciate help!
 
xmango said:
I received a 'AppleCare+ Proof of coverage certificate' email from Apple for my new iPhone 6s Plus. I noticed the dates being off by few days.

I expect the warranty to be for 2 full years from the date I receive my iPhone. As the expected delivery date is Sept 25, 2015, I expect the warranty to be effective until Sept 25, 2017. However, the coverage letter states the warranty being only until Sept 21, 2017, 4 days before what it should be. :mad:

Anyone else seeing Apple short-changing on warranty ?

View attachment 584274
Click to expand...

I've been looking at AC+ recently. I'm sure I read the date is from when the phone is shipped to you, not when you receive it.
 
gorgedude said:
I just posted my current saga (Apple not honoring AppleCare+ Warranty) and it relates to this thread.
We to have AppleCare confirmed and certificated by Apple, but not they won't support nor fix or replace the phone.
I need social media help I think to get Apples attention to the horrible treatment we have been provided and the huge run around we are being forced to endure.. At this stage my phone is a brick and Apple won't honor the AppleCare warranty.. I have been polite, pleasant and following their process, but hit a roadblock. How can we get past this?
Appreciate help!
Click to expand...
It's uncouth to hijack another's thread, especially when yours is already getting attention.
 
  • Like
Reactions: Thor_1, C DM, Mlrollin91 and 1 other person
When i got my iPhone 6 replaced they added AppleCare+ from scratch by mistake. I confirmed it twice with them before and both times they said august 2017 instead of nov 2016. oh well ;)
 
gorgedude said:
I just posted my current saga (Apple not honoring AppleCare+ Warranty) and it relates to this thread.
We to have AppleCare confirmed and certificated by Apple, but not they won't support nor fix or replace the phone.
I need social media help I think to get Apples attention to the horrible treatment we have been provided and the huge run around we are being forced to endure.. At this stage my phone is a brick and Apple won't honor the AppleCare warranty.. I have been polite, pleasant and following their process, but hit a roadblock. How can we get past this?
Appreciate help!
Click to expand...
So what does this have to do with this older thread that is about something else, especially when you already have an ongoing thread about your issue?
 
  • Like
Reactions: Thor_1
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back