Apple short-changing on AppleCare+ Warranty

Discussion in 'iPhone' started by xmango, Sep 22, 2015.

  1. xmango macrumors newbie

    Joined:
    Sep 23, 2014
    #1
    I received a 'AppleCare+ Proof of coverage certificate' email from Apple for my new iPhone 6s Plus. I noticed the dates being off by few days.

    I expect the warranty to be for 2 full years from the date I receive my iPhone. As the expected delivery date is Sept 25, 2015, I expect the warranty to be effective until Sept 25, 2017. However, the coverage letter states the warranty being only until Sept 21, 2017, 4 days before what it should be. :mad:

    Anyone else seeing Apple short-changing on warranty ?

    upload_2015-9-22_17-56-0.png
     
  2. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #2
    Yeah, same here. Although, I wouldn't worry about it now. If you actually find yourself needing a warranty repair in those last few days, then just bring it up with a manager at that time. I doubt they would give you a hassle.
     
  3. DoofenshmirtzEI macrumors 6502a

    DoofenshmirtzEI

    Joined:
    Mar 1, 2011
    #3
    Apple can't know what day you receive your phone when you place the order. It's a placeholder date. The date will update when you activate your phone.
     
  4. edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami, FL
    #4
    Standard procedure for Apple. The coverage starts from ship date. Don't worry. They will work with you if you have an issue within those "4 days".
     
  5. xmango thread starter macrumors newbie

    Joined:
    Sep 23, 2014
    #5
    Didn't know that activation date will update the coverage dates. Have you experienced it?
     
  6. Cergman, Sep 22, 2015
    Last edited: Sep 22, 2015

    Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
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    #6
    It definitely doesn't.

    EDIT: Actually, it might. If you check supportprofile.apple.com and click on your new 6s/plus, it will not show a date. I checked the date on my 6 that I preordered and got on launch day and it said the 18th so I guess it does update. The date in the email was probably a placeholder like stated above.
     
  7. MikesGravity macrumors 6502

    Joined:
    Oct 29, 2008
    Location:
    Southeast MI
    #7
    AppleCare + starts when you activate your phone.
     
  8. edlex macrumors 68000

    edlex

    Joined:
    Apr 14, 2010
    Location:
    Miami, FL
    #8
    My 6+ shipped on 9/18/14 and I received it on 9/19/14. I went to the Apple Store and bought AC+ on 9/22/14 and my expiration date is 9/18/16.
     
  9. DoofenshmirtzEI macrumors 6502a

    DoofenshmirtzEI

    Joined:
    Mar 1, 2011
    #9
    That is correct. Warranty coverage for 2 years from 9/19/14 ends on 9/18/16. If it ended on 9/19/16, that would be 2 years and 1 day. Coverage includes the day it expires.
     
  10. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #10
    There's other threads in here about that, with a summary that it gets updated when you activate your phone. I'd say don't worry about it till after you do that. You can always phone apple back then.

    C
     
  11. CBillups1 macrumors 6502a

    CBillups1

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    Michigan
  12. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #12
    Chill out until you get the phone and save your angry emoticons until you actually need them. You only get 3 per quarter after all.
     
  13. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #13
    OMG

    Call Congress.
    Call Obama
    Call the Pope
     
  14. Cergman macrumors 6502a

    Cergman

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    Jan 1, 2013
    Location:
    my tesla
    #14
    Call the pope using all the iPhone 6s's that will be delayed because of him
     
  15. N54TT macrumors member

    Joined:
    Nov 6, 2013
    #15
    I got the same email and if you read further down it says, "If you receive this message before you receive your iPhone, your Coverage Period End Date will automatically adjust to two years from the date you first activate your iPhone."

    No need to worry. You're not being short changed.
     
  16. gorgedude macrumors newbie

    Joined:
    Jan 17, 2017
    #16
    I just posted my current saga (Apple not honoring AppleCare+ Warranty) and it relates to this thread.
    We to have AppleCare confirmed and certificated by Apple, but not they won't support nor fix or replace the phone.
    I need social media help I think to get Apples attention to the horrible treatment we have been provided and the huge run around we are being forced to endure.. At this stage my phone is a brick and Apple won't honor the AppleCare warranty.. I have been polite, pleasant and following their process, but hit a roadblock. How can we get past this?
    Appreciate help!
     
  17. Mildredop macrumors 68020

    Joined:
    Oct 14, 2013
    #17
    I've been looking at AC+ recently. I'm sure I read the date is from when the phone is shipped to you, not when you receive it.
     
  18. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
  19. willmtaylor macrumors G3

    willmtaylor

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    #19
    It's uncouth to hijack another's thread, especially when yours is already getting attention.
     
  20. itsmilo macrumors 6502a

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #20
    When i got my iPhone 6 replaced they added AppleCare+ from scratch by mistake. I confirmed it twice with them before and both times they said august 2017 instead of nov 2016. oh well ;)
     
  21. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #21
    So what does this have to do with this older thread that is about something else, especially when you already have an ongoing thread about your issue?
     

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