How about you cool your jets bro. No one is attacking your Verizon store in particular.
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Apple should do secret shopper studies at Verizon Stores
- Thread starter AppleDroid
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How about you cool your jets bro. No one is attacking your Verizon store in particular.
Verizon sales reps #1 KPI is LTE. That said, if they don't push LTE over iPhones, their jobs are threatened. Additionally, LTE Android devices have a higher payout in Gross Profit than iPhones.
Can you blame them?
Can you blame them?
Do people not read? For the what 3rd time I have to repeat myself but I'm not blaming them for going after more money but Verizon shouldn't allow their employees to tell outright lies about a company that sells devices at their stores. When I worked at a video rental place I'd let customers know if a movie was horrible but I didn't go out of my way to tell them they shouldn't rent anything from that studio then list a bunch of lies painting them as the worst studio that ever produced something.
Please tell me this makes sense finally.
Your comparison is you personal review of it. If a sales rep has a valid reason that the phone should not be recommended to the customer, then so be it. Lying about a device is unethical, yes, but giving an opinion is another.
If I caught one of my reps talking down any of our devices, they'd be written up. So, maybe the problem isn't the reps in the store, it's the management as well. Managers are trained to guide the reps towards qualifying the customer, and if it's a smartphone, it should be LTE. That also includes telling them NOT to talk down any device.
sometimes i go in any of the carrier stores and act ignorant just to see.
Wow the amount of crap they make up is unbelievable. No wonder the average joe usually gets a phone he isnt happy with.
Wow the amount of crap they make up is unbelievable. No wonder the average joe usually gets a phone he isnt happy with.