Apple stole my serial number!

Discussion in 'iMac' started by peteryan7hao, Mar 29, 2009.

  1. peteryan7hao macrumors regular

    peteryan7hao

    Joined:
    Jun 20, 2008
    Location:
    melbourne
    #1
    Long story short, My iMac stuffed up not long ago so I sent it to Apple to get it fixed (Apple Store Chadstone), I called them a week later, and I’ve been told that they were still working on it. A few days later I called again, they finally found the issue (sort of) and decided to replace the logic board…..anyway, I said OK, they later called me back saying they have replaced it but a new problem occurred, the audio/speaker is not functioning etc… I said well I will just take it back and fix it myself because I need it for ‘work’, I took it back and this is what I found so far:
    iMac’s serial number is gone!
    [​IMG]

    Oh also, on the repair report paper, it says I purchased this iMac on March 11 2009(March 11 is my birthday BTW), but I actually bought it in Nov 2008, so according to Apple Store, my iMac is now officially out of warranty. (Apple has 1 year standard wty).

    [​IMG]

    [​IMG]

    If you are thinking of buying a new Mac with AppleCare, think again.
     
  2. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #2
    I think you'll find that the printed receipt is using the m/d/y system that they use in the US. That would match with the date given to you by the site.
     
  3. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Portland, OR
    #3
    Uh...

    Yeah, you bought on 11.3.2008. Countries use different date codes, buddy.

    Your three month phone support is gone, but you still have AppleCare until Nov. What's the problem here?
     
  4. peteryan7hao thread starter macrumors regular

    peteryan7hao

    Joined:
    Jun 20, 2008
    Location:
    melbourne
    #4
    I'm in Australia, Why the h*** do they use American format?!?!
    Thats just stupid! They think everyone outside of the US uses the same weird format as them?!
     
  5. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #5
    You would think they would use the correct format for the country they are located in to avoid any confusion.

    Imagine the fuss if they started using d/m/y in the USA?
     
  6. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #6
    I think it's so they [Apple] don't get confused.
     
  7. ZebraineZ macrumors 6502

    Joined:
    Mar 17, 2009
    #7
    Also why is it that it says 2008-11-03, but you said it says 2009-11-03?

    I don't get it both ways..
     
  8. VoodooDaddy macrumors 65816

    Joined:
    May 14, 2003
    #8
    BTW, the serial doesn't show up the one "about this mac" screen. You need to hit more info and the profiler opens showing the serial.
     
  9. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #9
    Yes it does.

    Open "About This Mac" and click the version number twice. :cool:
     
  10. brad.c macrumors 68020

    brad.c

    Joined:
    Aug 23, 2004
    Location:
    50.813669°, -2.474796°
    #10
    If you click on the OS version #, it cycles tio the Build #, then to the Serial #.

    D'OllyW! :D
     
  11. jwhazel macrumors regular

    Joined:
    Sep 22, 2005
    #11
    When they replaced the logic board, they forgot to use the serializer tool to re-burn the serial onto your new board. You'll have to take it back to them and explain that they forgot to update the serial.
     
  12. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #12
    Unless they replaced the logic board and failed to run the serial number.app and left it blank.

    Not really a big deal, since it is the serial number elsewhere on the machine that can be used, which helps when the machine is dead.
     
  13. jbrenn macrumors 6502a

    Joined:
    Aug 27, 2008
    #13
    just update the purchase date on that waranty screen click update fill out the form and fax the reciept to apple. they will change the date if you bought from an authorized reseller. Its five minutes of work and it takes about 5 days for the records to change.
     
  14. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #14
    If you have the original receipt or original proof of purchase of some sort, it doesn't matter what the computer reads or doesn't read. If you're really paranoid, go back to where the repair was done. This happens a lot to customers, About This Mac will be blank on the serial screen and System Profiler will also be blank. Good thing Apple has the serial number listed in more than one place. Your serial number is also located at the bottom of the base of the iMac. If that hasn't changed and it's the same serial number, that's all you need. Your warranty status has not changed.
     
  15. whatisthe macrumors member

    Joined:
    Apr 10, 2008
    Location:
    CT
    #15
    You can "unofficially" download the serializer yourself and change your boards serial if you're really worried about it and are not near an apple store. But like iLog.Genius said, if the serial is still on the iMac physically there really isn't a reason to be worried about it.
     
  16. VoodooDaddy macrumors 65816

    Joined:
    May 14, 2003

Share This Page