Hello everyone, Thought I'd give you my Apple store experience to see if it is a normal one. I went in tonight and bought a 20" Apple Cinema display (the acrylic one) for $999 new. Thought it was a great price and couldn't pass it up. I asked the manager to see the monitor working before I left to ensure that there were no dead pixels. The store refused saying that if they did it for everyone they'd end up with a load of opened boxes in the backroom. I can see their point, however, I'm dumping a grand on a monitor and I expect to see that it works. So I said I was giving it as a present, (didn't say to myself..he he) and she gave me a holiday receipt to extend the return deadline to January 9th which was pretty cool. She stated that if it was unacceptable for whatever reason I could exchange it for another as in her words "its only $1,000 so they would want to make me happy". I also mentioned that there was a possibility that it might not work if not checked first, and her response was greatly inferred as "its an Apple, of course it will work". Right after I say that is when I get hit in the head with a DOA monitor so she should bite her tongue. I bought it because the deal was too good to pass and I visually prefer the old model to the new, but won't be able to plug it in until I get my G5 in a couple of weeks. I certainly wasn't going to spend $100 bucks on a DVI converter so I could plug it into my PC as I'd get hit with the restocking fee when I returned it. Maybe I can find one online for much cheaper. The whole experience was kind of annoying actually, but I guess you wouldn't be able to see it work if you were to buy online which was my other alternative. Anybody have this kind of experience? They also charge a 10% restocking fee if you return it..