Apple Store and Cross Upgrades

[lienhart]

Can the Apple Store do a cross upgrade in store? If not, do I just go to Verizon after and switch the numbers? Thank you

 

[FelixDerKater]

Can the Apple Store do a cross upgrade in store? If not, do I just go to Verizon after and switch the numbers? Thank you

They don't do cross upgrades in the Apple store.

 

[jephersun]

if you mean upgrade swapping...they don't do that in apple stores. Go to the carrier's store.

 

[billycuth]

actually, there was an earlier thread on this topic this week, and lots of people said that not only can Apple stores do it, they've improved the process.

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https://forums.macrumors.com/threads/1637966/

 

[zachy85]

So I am wondering the same thing. I just called my local Apple Store, and the rep was not 100% sure that they can do this. I explained the situation and he said that they should be able to do that as long as my account (and I quote) "didn't have anything weird on it, like a business line."

As I do have a discount from my employer, I am not sure if that is what he was talking about. But worst case scenario here is that I have to upgrade the wrong line and then switch the lines which should be easy enough.

 

[Dwalls90]

I just order the phone for the line with the upgrade, activate it, and then get a new sim from AT&T to replace the old sim that got zapped.

It's a lot easier than trying to explain cross-upgrading and costs nothing.

 

[jephersun]

actually, there was an earlier thread on this topic this week, and lots of people said that not only can Apple stores do it, they've improved the process.

----------

https://forums.macrumors.com/threads/1637966/

I've never heard of anyone who has verizon, do an upgrade swap at an Apple store. I might be wrong though.

 

[Carlanga]

So I am wondering the same thing. I just called my local Apple Store, and the rep was not 100% sure that they can do this. I explained the situation and he said that they should be able to do that as long as my account (and I quote) "didn't have anything weird on it, like a business line."

As I do have a discount from my employer, I am not sure if that is what he was talking about. But worst case scenario here is that I have to upgrade the wrong line and then switch the lines which should be easy enough.

Discount lines are business lines in AT&T so it could be the same on V...

 

[zachy85]

The plot thickens...I called Verizon Wireless to see if I could pre-emptively swap the upgrade to my line before going to the Apple Store. While they said that wasn't doable; the rep told me that at the Apple Store, I can purchase the new phone on my wife's line, and then before they activate it to her line, activate it to my line. So I guess that is sort of like a cross-upgrade...I am hoping that it works, as I don't want to have to deal with swapping the lines with Verizon if I can help it.

 

[lienhart]

The plot thickens...I called Verizon Wireless to see if I could pre-emptively swap the upgrade to my line before going to the Apple Store. While they said that wasn't doable; the rep told me that at the Apple Store, I can purchase the new phone on my wife's line, and then before they activate it to her line, activate it to my line. So I guess that is sort of like a cross-upgrade...I am hoping that it works, as I don't want to have to deal with swapping the lines with Verizon if I can help it.

"The plot thickens" LOL. I am really hoping they can, since that's what people on this thread have been saying. Guess we'll just have to see!

 

[dominic252]

My brother works at an Apple retail store. They can absolutely do cross upgrades. They use the term "buddy upgrade" I believe. This is exactly what I'll be going in to the Apple store tomorrow to do

 

[jtp098]

I don't think they will activate it to the other line but you can buy it then call att/Verizon..