Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X Apple store app iUP checker says my iPhone is “not enrolled yet”

jaybar said:
I am skeptical they can fix it in the store. I also am not sure if you can order a new phone on IUP, on the same line, with an outstanding phone that is not eligible. Then there is the issue of how the Citizen’s systems will react. Is there any way to confirm what the Apple staff member has told you!
Click to expand...
You can order a new phone on the upgrade program. It’s just a new line. You aren’t trading anything in. Make sense?
 
jaybar said:
Then how do you get the trade in?
Click to expand...
When you pick up the phone in store the Apple employee will cancel the new upgrade program line and then do the trade In

That is what the employee from Corp told me. I emailed Tim Cook and this guy called me
 
Finally fixed for me! Things finally got moving once an executive laiason took over.

If you are still having the issue, email cook. Executive Liason will be assigned and navigate getting it corrected.
 
  • Like
Reactions: HobbesInVA and patricem
slippery-pete said:
Finally fixed for me! Things finally got moving once an executive laiason took over.

If you are still having the issue, email cook. Executive Liason will be assigned and navigate getting it corrected.
Click to expand...
Did they call you on Saturday and work with you? I’m still showing as not enrolled.
 
jsmitty said:
Did they call you on Saturday and work with you? I’m still showing as not enrolled.
Click to expand...
They called me Friday and for the first time on my conversations with them confirmed they were going to fix. My contact told me it would be fixed over the weekend. Was great to see it was corrected this a.m.

I believe the process is manual and takes time for engineers to work through.
[doublepost=1536507911][/doublepost]
AndrewR23 said:
When you pick up the phone in store the Apple employee will cancel the new upgrade program line and then do the trade In

That is what the employee from Corp told me. I emailed Tim Cook and this guy called me
Click to expand...

Couple of things-

-If you open the new upgrade, even it ends up being canceled, it will generate a hard Credit pull.

-a few of us got the same “solution” to start but we forced them to fix versus leveraging their work around.

The situation can be fixed, as long as it gets escalated on Apples end.

Good luck
 
  • Like
Reactions: jsmitty
slippery-pete said:
They called me Friday and for the first time on my conversations with them confirmed they were going to fix. My contact told me it would be fixed over the weekend. Was great to see it was corrected this a.m.

I believe the process is manual and takes time for engineers to work through.
[doublepost=1536507911][/doublepost]

Couple of things-

-If you open the new upgrade, even it ends up being canceled, it will generate a hard Credit pull.

-a few of us got the same “solution” to start but we forced them to fix versus leveraging their work around.

The situation can be fixed, as long as it gets escalated on Apples end.

Good luck
Click to expand...
Its a hard pull whether you trade in or start a new one. Been a hard pull each trade in ive ever done.
 
AndrewR23 said:
Its a hard pull whether you trade in or start a new one. Been a hard pull each trade in ive ever done.
Click to expand...
I guess that depends on case by case basis. I got a hard pull when I first started but when I trade it in and did the upgrade it was a soft pull. It never showed up on my report for me so definitely a soft pull.
 
If thats true for you guys, its not worth a hard pull getting a new line bc of apples mistake. Hope this is fixed for me in the next 4 days.
 
This is the email I just got from my Tim Cook email

Thanks for choosing Apple.

Hi Andrew,
We’re working on your request to have your iPhone show enrolled in the iPhone Upgrade Program. It’s taking longer than we expected, so please give us three to five more business days. We appreciate your patience.
If you have any questions, please let me know by replying to this email. I'll be happy to help.
 
AndrewR23 said:
This is the email I just got from my Tim Cook email

Thanks for choosing Apple.

Hi Andrew,
We’re working on your request to have your iPhone show enrolled in the iPhone Upgrade Program. It’s taking longer than we expected, so please give us three to five more business days. We appreciate your patience.
If you have any questions, please let me know by replying to this email. I'll be happy to help.
Click to expand...
That sucks. Hopefully it will be fixed prior to preorder starting.
 
I’m going to get my iPhone X replaced at the Genius Bar, but will wait until I preorder the XS Plus because I don’t want to have an issue of the replacement not showing as being enrolled in the program.
 
AndrewR23 said:
This is the email I just got from my Tim Cook email

Thanks for choosing Apple.

Hi Andrew,
We’re working on your request to have your iPhone show enrolled in the iPhone Upgrade Program. It’s taking longer than we expected, so please give us three to five more business days. We appreciate your patience.
If you have any questions, please let me know by replying to this email. I'll be happy to help.
Click to expand...
This is the email I got too. I'm pretty sure you'll be fixed in time.
 
patricem said:
This is the email I got too. I'm pretty sure you'll be fixed in time.
Click to expand...
Thanks. Got another call from Apple And missed it Bc of work. Voicemail said call them back. But now she’s out of office until tomorrow. Checked the app still not fixed. Getting a bit nervous but got 3 more days. Thursday at midnight (Friday tech)
 
So this will not be fixed in time for me they said. Got like 4 people working with me. Said my case is complicated. What a bummer.
 
AndrewR23 said:
So this will not be fixed in time for me they said. Got like 4 people working with me. Said my case is complicated. What a bummer.
Click to expand...
That isnt right. How complicated can it be? They should provide a way for you to still be able to upgrade.
 
My hopes of getting an iPhone this year are going down the drain. I’ve been having this problem for 2 weeks now and I don’t think is getting fix soon. I don’t know how hard it is for them to fix this problem.
 
Just checked my app and its fixed! Really grateful. Called Citizens made my 12th payment. Should reflect on apples end tomorrow. Good to go Friday.

Now I know what to do if this happens next year. Always check your upgrade status and Applecare+ after any type of replacements.
 
AndrewR23 said:
Just checked my app and its fixed! Really grateful. Called Citizens made my 12th payment. Should reflect on apples end tomorrow. Good to go Friday.

Now I know what to do if this happens next year. Always check your upgrade status and Applecare+ after any type of replacements.
Click to expand...
Yeah!
[doublepost=1536762711][/doublepost]
enrincon89 said:
My hopes of getting an iPhone this year are going down the drain. I’ve been having this problem for 2 weeks now and I don’t think is getting fix soon. I don’t know how hard it is for them to fix this problem.
Click to expand...
Did you email Tim Cook? Keep checking i think it will be fixed by ordering time.
 
patricem said:
Yeah!
[doublepost=1536762711][/doublepost]
Did you email Tim Cook? Keep checking i think it will be fixed by ordering time.
Click to expand...

Does anyone know if you can upgrade early before 6 months on the program?

Enrolled: 03/19/2018
Early upgrade: 09/19/2018 - with advance payment
Annual Upgrade: 02/19/2019
 
I am trying to pre-enroll like they did last year but its saying it cant find my loan with my ssn. grr.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back