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Apple Store Appt.

ROADDOG01

ROADDOG01

macrumors regular
Original poster
Sep 26, 2007
102
0
I am having a problem with my home button not always working I am going to the apple store this week will I need an Appt. to talk to them. And is there a cost to talk to them I am under warranty.

Thanks in advance for your help.

John
 
Last edited:
No worries. If your phone is under warranty, any parts and labour which require your phone to be replaced is free-of-charge. The appointment does not cost anything as well.

Good luck! :)
 
quizzi said:
No worries. If your phone is under warranty, any parts and labour which require your phone to be replaced is free-of-charge. The appointment does not cost anything as well.

Good luck! :)
Click to expand...

Thanks for the quick reply
 
Appointments at the Genius bar are free regardless if your product is under warranty or not. Usually they will do a quick check to see what the problem is. If they can't figure out what's wrong and the product is no longer under warranty then they will charge you a diagnostic fee which is normally deducted from the repair cost if you choose to get it repaired. If under warranty all this free as long as the fault/issue is not user created.
 
Mr.C said:
Appointments at the Genius bar are free regardless if your product is under warranty or not. Usually they will do a quick check to see what the problem is. If they can't figure out what's wrong and the product is no longer under warranty then they will charge you a diagnostic fee which is normally deducted from the repair cost if you choose to get it repaired. If under warranty all this free as long as the fault/issue is not user created.
Click to expand...


Thanks for the info.
 
I believe if your phone is only 30 days old they would replace it with a brand new one, however it is past this period of time you will receive a refurbished replacement. :)
 
quizzi said:
I believe if your phone is only 30 days old they would replace it with a brand new one, however it is past this period of time you will receive a refurbished replacement. :)
Click to expand...


Thanks I had it for 5 months now. That kind of sucks to get a refurb but better than nothing
 
you never know how a particular genius will handle a problem with your iphone on any given day. i went there last week with a completely unsuable, water-damaged iphone, which is not covered under warranty. i was expecting to pay the standard $200 and instead the genius just swapped out my phone for a flawless refurb. if you are having any kind of problem with your phone, and you live relatively close to an apple store, it could hurt to take a trip down there.
 
Dandrews524 said:
you never know how a particular genius will handle a problem with your iphone on any given day. i went there last week with a completely unsuable, water-damaged iphone, which is not covered under warranty. i was expecting to pay the standard $200 and instead the genius just swapped out my phone for a flawless refurb. if you are having any kind of problem with your phone, and you live relatively close to an apple store, it could hurt to take a trip down there.
Click to expand...

Was that phone still under warranty?
Either way, this gives me a little bit of hope. I'm gonna try and see if I can get it replaced or at least repaired.
 
jap1198 said:
Was that phone still under warranty?
Either way, this gives me a little bit of hope. I'm gonna try and see if I can get it replaced or at least repaired.
Click to expand...

Even if the phone was still under warranty, user damage/water damage automatically voids it. So no, the phone was not under warranty.
 
jap1198 said:
Was that phone still under warranty?
Either way, this gives me a little bit of hope. I'm gonna try and see if I can get it replaced or at least repaired.
Click to expand...

awadeee is correct, water damaged is considered out of warranty even if youve only had the phone for 1 week of your 1 year warranty. if you have an actual mechanical issue i would hope a genius would help you out
 
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