Apple Store Appt.

Discussion in 'iPhone' started by ROADDOG01, Jul 18, 2011.

  1. ROADDOG01, Jul 18, 2011
    Last edited: Jul 18, 2011

    ROADDOG01 macrumors regular

    ROADDOG01

    Joined:
    Sep 26, 2007
    #1
    I am having a problem with my home button not always working I am going to the apple store this week will I need an Appt. to talk to them. And is there a cost to talk to them I am under warranty.

    Thanks in advance for your help.

    John
     
  2. quizzi macrumors regular

    quizzi

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    Dec 13, 2010
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    #2
    No worries. If your phone is under warranty, any parts and labour which require your phone to be replaced is free-of-charge. The appointment does not cost anything as well.

    Good luck! :)
     
  3. ROADDOG01 thread starter macrumors regular

    ROADDOG01

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    Sep 26, 2007
    #3
    Thanks for the quick reply
     
  4. Mr.C macrumors 601

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    Apr 3, 2011
    Location:
    London, UK.
    #4
    Appointments at the Genius bar are free regardless if your product is under warranty or not. Usually they will do a quick check to see what the problem is. If they can't figure out what's wrong and the product is no longer under warranty then they will charge you a diagnostic fee which is normally deducted from the repair cost if you choose to get it repaired. If under warranty all this free as long as the fault/issue is not user created.
     
  5. ROADDOG01 thread starter macrumors regular

    ROADDOG01

    Joined:
    Sep 26, 2007
    #5

    Thanks for the info.
     
  6. labman macrumors 604

    labman

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    Jun 9, 2009
    Location:
    Mich near Detroit
    #6
    just went through this last week. they can check it with there software. they exchanged it with in minutes. :D
     
  7. ROADDOG01 thread starter macrumors regular

    ROADDOG01

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    Sep 26, 2007
    #7
    With a refurb or new
     
  8. quizzi macrumors regular

    quizzi

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    #8
    I believe if your phone is only 30 days old they would replace it with a brand new one, however it is past this period of time you will receive a refurbished replacement. :)
     
  9. ROADDOG01 thread starter macrumors regular

    ROADDOG01

    Joined:
    Sep 26, 2007
    #9

    Thanks I had it for 5 months now. That kind of sucks to get a refurb but better than nothing
     
  10. jap1198 macrumors 6502

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    Dallas, TX
    #10
    How much are repair costs for phones out of warranty?
     
  11. blueroom macrumors 603

    blueroom

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    Toronto, Canada
  12. ROADDOG01 thread starter macrumors regular

    ROADDOG01

    Joined:
    Sep 26, 2007
    #12

    Thanks for the info
     
  13. JLemm macrumors regular

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    Sep 12, 2008
    Location:
    Cincinnati, OH
    #13
    $100 and they'll give you a refurb.
     
  14. awadeee macrumors 68020

    awadeee

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    Jan 21, 2011
    Location:
    Viper City
    #14
    Typo? It's $200.
     
  15. quizzi macrumors regular

    quizzi

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    #15
    + VAT. :p
     
  16. jap1198 macrumors 6502

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    Dallas, TX
    #16
    Really? In that case, I'll just deal with my phone 'till the new one comes out.
     
  17. Dandrews524 macrumors 6502

    Joined:
    Jan 30, 2009
    Location:
    New York
    #17
    you never know how a particular genius will handle a problem with your iphone on any given day. i went there last week with a completely unsuable, water-damaged iphone, which is not covered under warranty. i was expecting to pay the standard $200 and instead the genius just swapped out my phone for a flawless refurb. if you are having any kind of problem with your phone, and you live relatively close to an apple store, it could hurt to take a trip down there.
     
  18. jap1198 macrumors 6502

    Joined:
    Jun 11, 2009
    Location:
    Dallas, TX
    #18
    Was that phone still under warranty?
    Either way, this gives me a little bit of hope. I'm gonna try and see if I can get it replaced or at least repaired.
     
  19. awadeee macrumors 68020

    awadeee

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    #19
    Even if the phone was still under warranty, user damage/water damage automatically voids it. So no, the phone was not under warranty.
     
  20. Dandrews524 macrumors 6502

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    Jan 30, 2009
    Location:
    New York
    #20
    awadeee is correct, water damaged is considered out of warranty even if youve only had the phone for 1 week of your 1 year warranty. if you have an actual mechanical issue i would hope a genius would help you out
     

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