I bought a MacBook Pro off the Apple Store (NZ) site yesterday and today I received an email from Apple (IDPROOF@asia.apple.com) asking for a bank statement as proof of ID. Is this legit?
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Apple Store asking for Proof of ID
- Thread starter BreakGuy
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I've called the 0800-MY-APPLE number and spoke with an operator fairly quickly (props to Apple for that).
I told him I've received an email asking for proof of ID and was wondering if it was normal to receive these emails. I quoted the Sales number in the email and he was able to bring up my order. I told him that as I have used my debit card to pay for the MacBook, my card number doesn't show up on my bank statements. He put me on hold to check with the Payment Team and he got back to me saying that sending a copy of my Bank Statement with my name and address to the email address in the message should be sufficient.
I guess I take it as being a legitimate email... This is my first time I have purchased an item off the Apple Store before so it may just be a new security measure Apple have put in place, and all up my order total came to a little under $2500... and so it may only be sent out on orders over a certain figure also.
I told him I've received an email asking for proof of ID and was wondering if it was normal to receive these emails. I quoted the Sales number in the email and he was able to bring up my order. I told him that as I have used my debit card to pay for the MacBook, my card number doesn't show up on my bank statements. He put me on hold to check with the Payment Team and he got back to me saying that sending a copy of my Bank Statement with my name and address to the email address in the message should be sufficient.
I guess I take it as being a legitimate email... This is my first time I have purchased an item off the Apple Store before so it may just be a new security measure Apple have put in place, and all up my order total came to a little under $2500... and so it may only be sent out on orders over a certain figure also.
If he bought from the educational store then it does happen. I was asked to send ID to prove I was a student to get the discount.
The rates Debit fraud have been dramatically on the rise, so I'm putting my vote on the legit side of the argument. However, it is always a good idea to be careful with your personal information and to double-check.
Be especially careful with your debit card, as any money stolen is gone. Those cards give companies and individuals direct access to your money. Credit cards offer some kind of protection if fraud is reported.
Be especially careful with your debit card, as any money stolen is gone. Those cards give companies and individuals direct access to your money. Credit cards offer some kind of protection if fraud is reported.
I haven't purchased through the education store, but I did purchase the MBP from the refurbished range..
I've bought several items from the online Apple Store NZ, and haven't had this, though I note that you were paying by Debit rather that Credit card, perhaps that is the reason.
You did the right thing though, by calling rather than trusting that email.
You did the right thing though, by calling rather than trusting that email.
Checked my emails today and noticed one from IDPROOF@asia.apple.com saying the ID provided was successfully approved.
Following this email, I received a shipment notification and a tax receipt.
Following this email, I received a shipment notification and a tax receipt.
I had something similar in 2002 when I bought a G3 iBook in the UK.
I think I've bought everything else in a shop since then.
I think I've bought everything else in a shop since then.
