Apple Store asking for Proof of ID

Discussion in 'Buying Tips and Advice' started by BreakGuy, Sep 12, 2011.

  1. BreakGuy macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #1
    I bought a MacBook Pro off the Apple Store (NZ) site yesterday and today I received an email from Apple (IDPROOF@asia.apple.com) asking for a bank statement as proof of ID. Is this legit?


     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    I'd call the generic Apple number in Asia to check. Sounds kind of fishy to me.
     
  3. BreakGuy thread starter macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #3
    I've called the 0800-MY-APPLE number and spoke with an operator fairly quickly (props to Apple for that).

    I told him I've received an email asking for proof of ID and was wondering if it was normal to receive these emails. I quoted the Sales number in the email and he was able to bring up my order. I told him that as I have used my debit card to pay for the MacBook, my card number doesn't show up on my bank statements. He put me on hold to check with the Payment Team and he got back to me saying that sending a copy of my Bank Statement with my name and address to the email address in the message should be sufficient.

    I guess I take it as being a legitimate email... This is my first time I have purchased an item off the Apple Store before so it may just be a new security measure Apple have put in place, and all up my order total came to a little under $2500... and so it may only be sent out on orders over a certain figure also.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    I suppose because you're using a debit card, apple takes certain precautions to ensure that the transaction wasn't from someone who stole your debit card.
     
  5. Hallivand macrumors regular

    Hallivand

    Joined:
    Aug 26, 2010
    Location:
    Sydney, Australia
    #5
    This just sounds....very un-Apple like.

    I'm calling fake.
     
  6. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #6
    I would say fake, but if you called Apple and they said it was real I wouldn't worry too much.
     
  7. MacBoobsPro macrumors 603

    MacBoobsPro

    Joined:
    Jan 10, 2006
    #7
    If he bought from the educational store then it does happen. I was asked to send ID to prove I was a student to get the discount.
     
  8. Yujenisis macrumors 6502

    Joined:
    May 30, 2002
    #8
    The rates Debit fraud have been dramatically on the rise, so I'm putting my vote on the legit side of the argument. However, it is always a good idea to be careful with your personal information and to double-check.

    Be especially careful with your debit card, as any money stolen is gone. Those cards give companies and individuals direct access to your money. Credit cards offer some kind of protection if fraud is reported.
     
  9. BreakGuy thread starter macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #9
    I haven't purchased through the education store, but I did purchase the MBP from the refurbished range..
     
  10. mikeyangelo58 macrumors member

    Joined:
    Sep 9, 2011
    #10
    Probably a high amount of identify and credit card theft in Asia...
     
  11. wackymacky macrumors 68000

    wackymacky

    Joined:
    Sep 20, 2007
    Location:
    38°39′20″N 27°13′10″W
    #11
    I've bought several items from the online Apple Store NZ, and haven't had this, though I note that you were paying by Debit rather that Credit card, perhaps that is the reason.

    You did the right thing though, by calling rather than trusting that email.
     
  12. BreakGuy thread starter macrumors 6502a

    BreakGuy

    Joined:
    Nov 23, 2009
    Location:
    NZ, South Pacific
    #12
    Checked my emails today and noticed one from IDPROOF@asia.apple.com saying the ID provided was successfully approved.

    Following this email, I received a shipment notification and a tax receipt.
     
  13. tuftywhite macrumors member

    Joined:
    Jul 17, 2003
    Location:
    Nottingham/UK
    #13
    I had something similar in 2002 when I bought a G3 iBook in the UK.

    I think I've bought everything else in a shop since then.
     
  14. tanhm macrumors regular

    tanhm

    Joined:
    Jun 7, 2011
    #14
    it is completely normal and I have received when I ordered my stuffs from apple store online. Apple only required your address which match with card holder name.
     

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