So I won't go into the whole long, drawn-out situation that brought me to owning a 3G iPhone today, but I did want to take a second and pay respect to the wonderful employees of the Eastview Mall (Victor, NY) Apple Store. I called this (Saturday) morning at about 9:40 to see if they had any 3Gs in stock, expecting them to tell me "No" and to "Call back tomorrow". Lo and behold, they said they indeed have some in stock. So I pack the family up in the car at record pace, scoot to the mall (20 minutes away) and walk into the Apple store. I attempt to purchase my White 16GB 3G and of course we can't do that because of the FAN on our account. Luckily, the AT&T store is just a bit down in the mall, so we run over there very quickly to get it taken care of. In the meantime, my sales associate (sorry guy, I completely forgot your name), set my iPhone aside for me to make sure nobody else scarfed it up. We get the FAN taken off over at AT&T, run back to the Apple store, and yet again, AT&T is giving me headaches, with the little scanner Point Of Sale (POS) thing telling him that I am not elligible to upgrade, when it is obvious that I am because I am a grandfathered, or legacy 1st Gen iPhone customer. The system will allow me to buy, but only at the full $499 price (not just no, but hell no). So he then attempts to get in contact with AT&T's CS resps, and they give him the runaround. I tell him that no matter what, I'm leaving with the phone. I said I'd pay full boat if need be and then I'd fight with AT&T over the difference if need be. Finally, he gets ticked off, pulls out the big guns, and gets one of his higher-ups to authorize an Apple gift card for the difference between the "upgrade" and the "full" pricing. Which means Apple is eating the cost, but I'm sure will work it out with AT&T in the wash somewhere. I just thought it was cool that Apple stepped up. Even though I'm sure in the big scheme of things it was nothing, it meant something to me that they were willing to take this one on the chin now, fight it out with AT&T elsewhere, just to make sure that the customer is able to walk out of the store with the product they came to buy at the price they came to buy it at. So here's to you, Eastview Mall Apple Store. You guys rock! AT&T, not so much. Must be because I mentioned yesterday that we've been with them for over a decade with no issues. Spoke too soon I guess.