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How did they not find this out with the sales data within the store? How many $2,000 gift cards do you sell on a regular basis?

Not sure about the Queens location, but the stores here in the city are always full of customers (the Fifth Avenue one does about a million a day). And $2000 is not an unusual amount if you want to buy a Mac for a relative as a gift, but don't know exactly what to give them.

Good that they were able to correlate chargebacks to the employee selling them.
 
And Apple employees complaining about bag searches. It wouldn't have caught this guy but, the guy's actions show that the Apple stores have to keep an eye on it's employees.

No. The issue was that they were off the clock during the mandatory searches.
 
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He must be a smooth talker. You don't just walk in and get hired on the spot. It's quite the process and he managed to fool everyone. This wasn't a crime of opportunity. This took planning.
 
How did they not find this out with the sales data within the store? How many $2,000 gift cards do you sell on a regular basis?

Seriously, I would imagine after the first 3 it would trigger a flag.

I worked in Apple retail for just over a year and the amount of GCs I sold I can count on both hands. Most of them were $50-$100 - a few that were $199 for the iPhone.

I did have a guy come in around early December, drop his Amex black card and told me he's 23k short on meeting the annual spend. So I helped him buy a few things. But he was somewhat a regular and never had issues.
 
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It seems to me that it would have been a little strange for one Apple Store to have $997,000 worth of gift card purchases in just two months -- especially when most of the gift cards had $2,000 on them. I'm sure that was a red flag. How many people walk into one Apple Store and buy a $2,000 gift card? My guess is not many.
 
I did have a guy come in around early December, drop his Amex black card and told me he's 23k short on meeting the annual spend. So I helped him buy a few things. But he was somewhat a regular and never had issues.

Helped him buy a few things, eh? I would've loved to have been a fly on the wall when this was transpiring...

Customer: How much are we up to now?

You: $18,542

Customer: Ok, I'll take one of those Mac Pros too...
 
This would have been solved if Apple didn't miss the chip and PIN deadline! For some reason Walmart beat Apple here. And even Target. Cloned cards wouldn't be a problem.
 
With ideas like that, he'd probably fit right in at your average hedge fund. ;)
 
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