The other day I made a trip to the Apple store on a whim, since I've been looking at laptops to ultimately replace this aging 08 MBP. I've been an Apple user my entire life, but to be honest I can't say that beyond the slick look of the UI that OSX bowls me over in comparison to windows anymore. So I decided, screw it, I'll just ask the salesman why on earth I should shell out $1,000 more for a similarly spec'd laptop. The guy looked at me like I was nuts. He barely managed to explain the convenience of having a physical store to bring the computer to, and that the operating system is "better". $1,000 better?! What good is a salesman if they cant sell a product, I'm convinced I could have explained this to a customer at least twice as better. So I decided to play a little devil's advocate with multiple employees and ask about the new MacBook Pros. I said that speaker quality was of a top priority for me, and I asked whether or not it had a built-in woofer (which I knew it did) and what the speaker output was. I had 3 salesmen with me at the time and all 3 denied the MBP having an internal woofer, and couldn't find out the stereo speaker wattage. I also protested the cost Apple charges for SSDs, and explained I would like to install a new drive. Not one from Apple, but one I could catch on special. He lambasted that saying Apple would void the warranty on the computer, even though I knew very well that HDD replacement doesn't void the warranty on any other part of the machine. Does anyone else notice how clueless Apple Store employees are? I seem to always get some sort of maltreatment when I go. Whether it was them telling me my Pro-Care didn't get me to the front of the genius bar line, giving me false information about their products, or just downright trying to cheat me out of an exchange of a faulty cable I always seem to have to deal with idiocy whenever I step inside. I've applied to numerous locations myself, but have never even gotten the courtesy of an interview. And keep in mind this wasn't a rinky dink location, this was the store at Woodfield Mall in IL, perhaps one of the busiest stores Apple has. Although this is irrelevant seeing as how every Apple Store seems to have employees that are slow or way off their game.