Apple Store Experience with Cracked iPhone

Discussion in 'iPhone' started by Bodhi395, Aug 29, 2013.

  1. Bodhi395 macrumors 6502a

    Joined:
    Jul 23, 2008
    #1
    My iPhone 5's bottom back piece has a pretty bad crack from being dropped. I was going to bring it to the Apple Store and wondering if they will fix or replace it for free. I think technically the one year warranty doesn't cover damage you do to the phone, but I've heard stories in the past that they are lenient about that. Anyone have luck with Apple Store replacing cracked iphone for free?
     
  2. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #2
    My sister tried telling them that the iPhone was acting up and the battery was not lasting. They ignored all that and went straight to get a $50 replacement under AppleCare+ because they saw the crack.
     
  3. boshii macrumors 68040

    boshii

    Joined:
    Jul 6, 2008
    Location:
    Atlanta, GA
    #3
    AppleCare+ was supposed to end the gray area between free replacements and paid replacements.

    There have a been very few cases where they've replaced a phone for free without AppleCare+.
     
  4. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #4
    I hope you have AppleCare+ so the replacement will only be $49 + tax(probably).
     
  5. skywalkerr69 macrumors 6502a

    skywalkerr69

    Joined:
    Jan 21, 2011
    Location:
    New York
    #5
    Always Always Always get an otterbox defender.
     
  6. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #6
    I don't have AppleCare Plus. Without that, how much will they charge to fix or replace it?
     
  7. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #7
    Without looking it up, I think an out of warranty replacement for the iPhone 5 is $229. If they can actually repair it in the store, it will cost less. Not all stores have the ability to replace the screens on iOS devices as of yet.
     
  8. 3rd Rock macrumors 6502

    Joined:
    Aug 10, 2012
    Location:
    Over here
  9. Bodhi395 thread starter macrumors 6502a

    Joined:
    Jul 23, 2008
    #9
    It's not the screen, just that small glass piece on the bottom of the back.
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    $229 plus tax.
    Next time be more careful or get a good case for it.
     

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