Apple Store experiences with watch issues?

[bmac4]

Because the moron "Senior" Advisor at Apple decided I needed to take it to a Genius to verify the issue. Even the rep after him said "wtf? why did he do that if you have AC+?"

Wow well I am sorry. That really sucks, and I would be pissed if I was without my Apple Watch for 6 days after paying or AC+. It's one thing if you don't have it and can't get express replacement, but if you have AC+ there is no reason you should not be getting a replacement.

 

[vincenz]

Ok well you keep expecting that kind of service. If you feel Apple is not handling this right send Tim Cook an email and let him know. When the survey comes out from the store you went to, complain there too. I have done both of these things before, and seen some results. I don't agree you received under Apple standards treatment, but if you do then I think this is a good place to start.

Well I'm just glad I'm not the only person who's experiencing this and not happy about it, as can be seen from others here. I just hope that Apple doesn't get lax with this and starts doing it for all products going forward, because that would just be more evidence that the retail stores are not being run the same anymore.

 

[Armen]

Wow well I am sorry. That really sucks, and I would be pissed if I was without my Apple Watch for 6 days after paying or AC+. It's one thing if you don't have it and can't get express replacement, but if you have AC+ there is no reason you should not be getting a replacement.

The point isn't the replacement. They have to honor that as it is a manufacturer's defect. The experience sucked:

- Talked to AC+ Rep #1 for over and hour (From work) and jumped through all of his troubleshooting hoops. I'm talking unpair/repair, try left wrist, now try it on right wrist, now on the table, now switch orientation and repeat the same process.

Conclusion: "Hmm, it's broken" (no kidding Sherlock. why would I call you if it wasn't).

Instead of replacing it he sends me to an Apple Store Genius appointment to "Verify". After an hour there "hmm, it's broken". They send me on my way with 2 sport bands in my hand and tell me it will be 3-5 days.

I call AC+ last night for 45 minutes and Rep #2 says "wtf why did Rep #1 send you to the Apple Store. You get express replacement with AC+...sorry about that..nothing I can do..the watch is at the Apple Store".

I call Apple this morning to file a complaint. Talk to a Rep for 35 minutes and he says "sorry about that, you'll get your watch soon".

Sent 2 e-mails to Tim Cook's e-mail address complaining about the experience. Both are ignored.

 

[bmac4]

The point isn't the replacement. They have to honor that as it is a manufacturer's defect. The experience sucked:

- Talked to AC+ Rep #1 for over and hour (From work) and jumped through all of his troubleshooting hoops. I'm talking unpair/repair, try left wrist, now try it on right wrist, now on the table, now switch orientation and repeat the same process.

Conclusion: "Hmm, it's broken" (no kidding Sherlock. why would I call you if it wasn't).

Instead of replacing it he sends me to an Apple Store Genius appointment to "Verify". After an hour there "hmm, it's broken". They send me on my way with 2 sport bands in my hand and tell me it will be 3-5 days.

I call AC+ last night for 45 minutes and Rep #2 says "wtf why did Rep #1 send you to the Apple Store. You get express replacement with AC+...sorry about that..nothing I can do..the watch is at the Apple Store".

I call Apple this morning to file a complaint. Talk to a Rep for 35 minutes and he says "sorry about that, you'll get your watch soon".

Sent 2 e-mails to Tim Cook's e-mail address complaining about the experience. Both are ignored.

Wow that really sucks. I would have told the Apple Store they could not have my Apple Watch. There is no way they are sending mine off until I get another one in my hand. I paid the extra money for that very reason.

 

[Armen]

Wow that really sucks. I would have told the Apple Store they could not have my Apple Watch. There is no way they are sending mine off until I get another one in my hand. I paid the extra money for that very reason.

/shrug

At this point I just want a working Apple Watch but lesson learned I will not let AC+ ever tell me again to go to the Apple Store.

 

[bmac4]

/shrug

At this point I just want a working Apple Watch but lesson learned I will not let AC+ ever tell me again to go to the Apple Store.

Yeah I understand. They have messed me over at the Apple Store before. Can be so mind numbing sometimes

 

[Armen]

Yeah I understand. They have messed me over at the Apple Store before. Can be so mind numbing sometimes

Apple Store called me in to pick up my watch. They gave me a new white box replacement. Next time I'll insist AC+ send it express and not send me to the Apple store. Man I miss my Apple watch

 

[Cowboy1629]

Apple Store called me in to pick up my watch. They gave me a new white box replacement. Next time I'll insist AC+ send it express and not send me to the Apple store. Man I miss my Apple watch

Good to hear, I'm happy for you. 6 days is a long time!

 

[bmac4]

Apple Store called me in to pick up my watch. They gave me a new white box replacement. Next time I'll insist AC+ send it express and not send me to the Apple store. Man I miss my Apple watch

Yeah I would be missing it too. I think I would miss it more than having my iPhone 6S gone for 6 days. I just love my Apple Watch.

 

[JT2002TJ]

You are lucky... I have AC+ (and I didn't know I had the right to demand an express replacement), and was without for 16 days... I got a survey in the mail, I fully explained I was happy with my Genius Bar appointment, but was upset I was without my watch for 16 days AND that I had AppleCare+.

 

[Handsome Bacon]

Had an issue with the taptic engine, they took it in on Monday and I got it back (new replacement) yesterday - Thursday. Sport 42mm No AC+.